Manager, Digital, Technical, and User Services

Competition Number: REQ 6830

TITLE: Manager, Digital, Technical, and User Services

DIVISION: Library, Learning & Assessment Centres

SALARY: Payband 11, $104,000 to $122,385 annually

LOCATION: 51 Dockside Drive

STATUS: FullTime Admin

EFFECTIVE DATE: Immediately

CLOSING DATE: Open until filled.

LandAcknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBC Vision

To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Description:

The incumbent reports to the Director, Libraries, Learning and Assessment Centres (LLAC) provide expertise and leadership in ongoing planning, organization, and managing of the college’s integrated Library Learning Commons (LLCs) with a particular focus on technology lending programs, technology enabled spaces, the library services platform, the LLC web site, the interaction between technology and student learning, and circulation. The incumbent develops strategies for virtual and physical services for the LLC that are technologically focused and aligned with the college’s overall digital strategies and academic programming.

Key Responsibilities:

• Jointly with Manager, Library Services plans organizes, implements and manages integrated LLC services and systems including Help desk functions, circulation, user support, photo-ID, technical support and programming, facility design and virtual services.
  
• Plans, organizes, implements and manages the colleges’ photo-ID services for both students and staff, and facilitates one-card applications with other departments and vendors.
  
• Develops, updates, and supervises and maintains a user-friendly website, web applications, and library services platform that meets accessibility and professional library standards.
  
• Plans, organizes, develops and ensures that LLC computer networks and systems that integrate all learning resources met the college’s strategic direction and follow ITS direction on device and platform procurement and management, and security.
  
• Develops, updates, and maintains relevant procedures, programming and practices that are responsive to emerging copyright legislation and practices.
  
• Researches, evaluates and implements technology-based solutions to improve efficiencies in the delivery of information services in an increasingly virtual environment e-services, streaming, virtual reference, etc.
  
• Within the framework of policies/programs/service standards of the LLC, plans, develops, implements and evaluates appropriate systems and processes to support the technical service requirements of the LLC in regard to the library systems platform including acquisitions systems, and cataloguing protocols.
  
• Provides leadership and direction to LLC support staff, faculty, and administration regarding all technological matters.
  
• Remains current in technology and trends specifically in the area of libraries and learning technology and platforms. Understands and suggests possible applications and integration between existing and new technology.
  
• Other duties as assigned.

Educational and Experience Requirements:

• Master’s degree in Library and Information Science from an ALA (American Library Association) accredited program.
  
• Minimum of five (5) years experience as librarian with supervisory responsibility in an academic library with particularly experience with technical services and web application.
  
• Experience with administration of library services platform and other library web tools.
  
• Experience working and leading in a diverse environment.
  
• Experience working and leading a team in a unionized environment.
  

Skills and Attributes:

• Currency in the areas of copyright and entrepreneurship liaison.
  
• Knowledge of network and server operating systems within a library.
  
• Currency in knowledge of technology-based student lending programs.
  
• Excellent communication, collaboration, teamwork, and interpersonal skills.
  
• Demonstrated commitment to uphold the College’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

• The College requires proof of degrees, credentials, or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

About Us:

prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a . See why we are consistently ranked as one of .

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).