Learning and Development SpecialistT & T Supermarket • Richmond, Metro Vancouver Regional District, CA

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Learning and Development Specialist

T & T Supermarket • Richmond, Metro Vancouver Regional District, CA

30+ days ago

Job type

Full-time

Job description

Join to apply for the Learning and Development Specialist role at T & T Supermarket .

Roles & Responsibilities

Training Design & Development

Conduct training needs analysis and collaborate with departments to identify learning gaps and development priorities.
Design, develop, and implement interactive in‑class and online training programs aligned with business and departmental needs.
Update, proofread, and localise training materials to ensure accuracy and engagement.
Continuously enhance training design using current learning trends and adult learning methodologies.
Source, assess, and engage external trainers or programmes that meet specific departmental training requirements.
Keep abreast of new or useful training courses (classroom, online, and webinars) that will be beneficial to the company and make recommendations to related stakeholders.

Training Delivery & Coordination

Conduct and facilitate internal instructor‑led sessions such as soft‑skills and leadership skills for Support Centre and Store Operations colleagues.

Act as key liaison for internal and external training matters in the Human Resources Department.

Coordinate in‑person or virtual training logistics, including scheduling, equipment set‑up, announcements, and materials preparation.

Administer post‑course evaluations and analyse feedback to measure training effectiveness.

Talent Development Programs

Collaborate with departments and business units to develop structured learning paths for emerging leaders and high‑potential employees.

Support the design, delivery, and administration of development initiatives such as new manager orientation and management trainee programme.

Develop and revise assessment materials, competency evaluations, and evaluation rubrics.

Facilitate talent evaluation workflows including exam preparation, panel coordination, and feedback compilation.

Learning Technology & Multimedia

Create and manage multimedia learning assets (videos, graphics, subtitles, voice‑overs) to enhance engagement.

Administer and maintain HRIS and LMS systems, ensuring accurate and up‑to‑date training records and reports.

Partner with other departments to clarify training data, update course records, and ensure system integrity.

Innovate employee learning experiences by integrating digital tools and multimedia for company‑wide learning solutions.

HR Support

Conduct new‑hire orientation sessions and clearly communicate company policies and culture.

Maintain confidentiality and ensure proper record‑keeping of all training and employee data.

Provide administrative and coordination support to ensure the efficient day‑to‑day operation of the HR department.

Provide support for ad‑hoc projects, events, or departmental initiatives as required.

Qualifications

Bachelor’s degree or diploma in Human Resources, Business Administration, Education, or a related field.

Minimum 5 years of experience in Learning & Development or Human Resources with hands‑on involvement in training and employee development.

Demonstrated experience applying adult learning principles to develop and deliver effective training programmes.

Strong facilitation, presentation, and instructional design skills, including experience delivering leadership training.

Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Resourceful and tech‑savvy, able to source external training providers and quickly learn new tools and systems.

Strong sense of urgency, accountability, and follow‑through.

High level of integrity and professionalism, with the ability to work independently and collaboratively.

Strong organisational skills with the ability to manage multiple priorities and deadlines.

Excellent written and verbal communication skills in English; ability to speak, read, and understand Chinese (Cantonese and / or Mandarin) is preferred.

Benefits

Discretionary bonus

Life / AD&D insurance

Extended health / dental / vision care

Retirement benefit

Paid annual / sick / marriage / bereavement leave

Subsidised staff meal

In‑store staff purchase discount

Shift

5‑day work week (Monday to Friday)

Safety Statement

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Human Resources

Industries

Retail Groceries

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Learning and Development Specialist • Richmond, Metro Vancouver Regional District, CA

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