Relationship Manager

About East Coast Credit Union

East Coast Credit Union is Nova Scotia’s largest credit union, committed to a community-driven approach to banking. With a cooperative ownership model that prioritizes member well‑being over profit, they provide honest lending, savings, and investment products while fostering strong community relationships. East Coast Credit Union takes pride in its dedication to community engagement, member satisfaction, and financial excellence.

Job Summary

Reporting to the Manager, Business Services, you will be responsible for providing exceptional member service; building relationships with existing and prospective members in the area and offering a full range of business products and services. Through managing a diverse portfolio of commercial accounts, the incumbent will examine, evaluate, authorize or recommend approval of commercial and public sector applications for credit.

Key Responsibilities

• Manage an assigned portfolio of existing members and proactively look for opportunities to grow the portfolio.
• Interview members, review loan applications; assess credit risk and make approval decisions while adhering to existing policies and procedures.
• Compile loan packages and negotiate loan structure with applicants, including but not limited to rates, repayment options, and other credit terms.
• Proactively identify commercial members’ current and future financial needs and offer suitable products & services. Refer business to other areas of the Credit Union.
• Recommend sound business lending practices and procedures consistent with policy, industry standards, and member service expectations.
• Assist Branch Managers with credit structuring, assessment and provide training and coaching when required.
• Monitor account overdraft activity and contact members to encourage prompt repayment of delinquent accounts.
• Support community initiatives through volunteering and attending events and activities on behalf of the Credit Union.

What We’re Looking For

The ideal candidate holds a Business Degree and brings three to five years of experience in commercial lending within a financial institution, or an equivalent blend of credit management training and experience. They possess strong knowledge of risk management practices, internal auditing, and regulatory compliance, along with the demonstrated ability to interpret and analyze financial data. This individual is an experienced commercial banking or lending professional with a deep understanding of financial products, market trends, and service offerings. They are confident in their business development, client retention, and relationship-building abilities, and are known for delivering exceptional customer service while remaining results‑oriented and committed to acting in the best interests of members. Adaptable and collaborative, they thrive in a dynamic environment and bring a flexible, team‑focused approach to their work.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

We Offer

Venor and East Coast Credit Union embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities.

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