Floor Manager

Job Description

THE OPPORTUNITY

Queens Harbour is Toronto's go-to waterfront destination — where hospitality, food, ambience, and value come together to exceed the expectations of every single guest that sets foot in our building. That doesn't happen by accident. It happens because of the people on the floor every night.

As our Seasonal Floor Supervisor, you are the heartbeat of that floor and our last line of excellence. When the lights are low and the night is in full swing, you are the one who holds the room together, reads every table, and ensures each guest walks out having lived a genuine five-star moment. This is not a role for the timid — it's for someone who runs like they're last and leads like it matters, because it does.

ROLE OVERVIEW

• Own your sections completely — you are responsible for every table in your zone at every stage of their experience, from the moment they sit to the moment they leave

• Maintain real-time floor awareness at all times — in a high volume restaurant serving over 1, guests a day, you know every table in your section, where they are in their service, and what they need before they ask - every guest must leave happy.

• Work closely with the management team on shift, actively contributing observations and shift feedback to drive continuous improvement

• Lead, motivate, and support the front-of-house team through high-volume, high-energy service

• Act as the primary point of contact for guests, managing feedback, escalations, and memorable moments with grace and urgency

• Conduct pre-shift briefings to align the team on service standards, specials, and priorities

• Give and receive real-time feedback openly and without ego — we are one team, and honest communication is how we get better

• Bring full energy to every closing shift — close the way the morning team opens, leaving everything set, stocked, and ready for success

• Own the close — end-of-night procedures, cash reconciliation, team checkout, and facility security

• Identify and resolve service gaps in real time — you don't wait for problems to escalate

• Uphold and model the Five Star ethos in every interaction, visible and invisible

WHO YOU ARE

You are not just a manager — you are a presence. You thrive under pressure, set the tone without being asked, and treat every guest as if they came specifically to see you. You lead by example, take ownership without being asked, and believe the moments no one sees are the ones that define you.

• 2+ years of experience in a premium casual, server lead, supervisor, or management role

• Exceptional communication skills — with guests, with your team, and under pressure

• A genuine obsession with hospitality: you don't just serve people, you take care of them

• Proven ability to manage conflict calmly, honestly, and directly

• Night owl mentality — you thrive when the rest of the city is winding down

• Smart Serve certification (required) and food handler's certificate (asset)

• Flexible availability across evenings, weekends, and holidays for the duration of the contract

THE ETHOS YOU'LL LIVE BY

At Queens Harbour, we operate by a code. This isn't just a job description — it's an invitation to join a team that holds itself to a higher standard every single day.

• 4.1 Hiring — Attract the best. Hire the best. Reward the best.

• 4.2 Value — We are relentless in the pursuit of overdelivering value to our guest.

• 4.3 Food — Greatness isn't static. We continuously improve and stay at the forefront.

• 4.4 Ambition — Be better than yesterday. Run like you're last. Always.

• 4.5 Integrity — The moments where no one is watching are the moments that matter most.

• 4.6 Team — One team. One mission. I got you.

• 4.7 Hospitality — Die for the guest.

• 4.8 Mindset — We embrace discomfort. That's where growth happens.

• 4.9 Conflict — Communication is our way of getting to the truth.

• 5.0 Play — 5th Star. Have a good time.

COMPENSATION & CONTRACT DETAILS

• $28–$30 per hour, commensurate with experience

• 4-month seasonal contract with potential for extension based on performance

• 40+ hours per week, predominantly evening and overnight shifts

• Shifts: 5PM–2AM and 7PM–4AM (closers only — this role owns the night)

If you're ready to be the fifth star — we're ready for you.

Requirements:

• Smart Serve
• Work Permit