Manager Products & Services (Program Office)

Manager Products & Services (Program Office)

Location : Vancouver, BC, CA, V6B 0M3

Jobs by Category : Sales and Marketing

Job Function : Marketing

Status : Full Time

Schedule : Regular

Description

Our team and what we’ll accomplish together

Join the SmartHome+ team as we build the next generation of connected home experiences. As the Manager, Program Office, you will lead the delivery engine behind our SmartHome+ and SmartEnergy portfolios—overseeing product launches, systems integrations, analytics, and operational readiness. You’ll guide a high-performing team, strengthen governance and execution, and ensure our programs land with excellence across product, engineering, operations, and GTM.

What you’ll do

• Lead and mentor a multidisciplinary team including Sr. Program Managers, Technical Product Managers, Data & Analytics, and the EMT program
• Own program governance and delivery frameworks to drive consistency, clarity, and execution excellence
• Manage end-to-end launch readiness across systems, technical planning, GTM, channels, operations, and support
• Build and maintain the integrated program roadmap for product launches, integrations, analytics, and testing
• Identify risks, manage RAID logs, and ensure proactive issue resolution across all programs
• Oversee analytics and reporting delivery to support data-driven decisions across the product organization
• Manage OPEX and CAPEX / SBC planning for program office initiatives
• Deliver concise executive updates on program progress, risks, decisions, and business impact
• Foster strong stakeholder relationships and alignment across cross-functional teams
• Champion process improvement and simplification across programs, operations, and product delivery

Qualifications

What you bring

Great to have

Why join TELUS SmartHome?

You’ll be part of a team that’s transforming how millions of customers experience their homes—making them safer, more convenient, more efficient, and more connected. You’ll work with cutting‑edge technology, world‑class partners, and a passionate team committed to customer‑first innovation. At TELUS, we’re building the future of the connected home, and the Program Office is the engine that makes it all possible.

Salary Range : $102,000-$152,000

Performance Bonus or Sales Incentive Plan : 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn’t match your expectations. We’re open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as :

Job Type : This is for a current vacancy

A bit about us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion

TELUS’s annual revenue

$4.8 billion

The brand value that TELUS brings

12

Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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