Coordinator, Site Operations

Overview

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority, patient safety is a priority and a responsibility shared by everyone at VIHA; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager, the Coordinator, Site Operations, is responsible for the overall clinical operations and administrative management of the site after hours and on weekends, by supporting the various units / programs / services in contingency planning implementation related to patient care, staffing, patient placement and bed utilization.

Provides site leadership and direction to staff in charge, multi-disciplinary teams and other health care providers. Coaches, mentors and supports staff to solve complex problems impacting patient care and safety. Monitors and assesses the efficiency and effectiveness of patient services and coordinates site operations in accordance with established policies and standards of quality and patient care.

Directs the effective and efficient use of available resources, including alignment / realignment of staffing resources, providing timely decisions regarding bed access and patient placement, and implementing contingency plans to support patient safety and staffing in accordance with collective agreements and Vancouver Island Health Authority (VIHA) policies and procedures. Supervises and evaluates assigned staff.

Develops and maintains primary working relationships with internal and external medical and clinical healthcare providers, community agencies, management and administrative personnel. Addresses and supports resolution of customer service / client relation issues and promotes an integrated and seamless continuum of service.

Interprets, monitors and adapts site policies and procedures to support patient service delivery goals and standards and participates in the development of VIHA policies and procedures and strategic planning for patient service delivery. Provides leadership for site quality and risk management activities.

Travel and the use of a personal vehicle are requirements of this position. Transportation arrangements must meet the operational requriements of the Vancouver Island Health Authority in accordance with the service assignment.

Qualifications

Education, Training And Experience

Bachelor degree in Nursing. Masters degree in Nursing preferred. Registration with BC College of Nurses and Midwives as a practicing RN registrant. Five (5) years' recent related experience, including two (2) years relevant clinical experience, and two (2) years supervisory and health care management experience. Valid BC Driver's License.

Skills And Abilities

• Effective interpersonal and leadership skills.
• Comprehensive knowledge of nursing theory and evidence-based practice
• Comprehensive knowledge of health care disciplines and their role within health care
• Demonstrated ability to effectively plan, organize and prioritize work in a continuously changing environment, to identify variances and implement strategies to achieve desired patient care outcomes
• Ability to apply collaborative and systems approach to resolving patient flow and access issues utilizing critical thinking, problem solving and decision making skills
• Ability to supervise
• Ability to coordinate care within available resources, including the ability to develop and modify staffing deployments
• Ability to effectively employ human relation skills including conflict resolution
• Ability to contribute to the professional and organizational vision as it pertains to clinical practice and patient care
• Demonstrated critical thinking and problem solving skills
• Demonstrated commitment to teamwork, collaborative practice and life long learning
• Demonstrated ability to facilitate change
• Ability to operate related equipment, including a computer utilizing a variety of software applications
• Physical ability to perform the duties of the position.

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