Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
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SUMMARY
The Maintenance Team Leader is responsible for overseeing a team of Technicians in the delivery of preventative and corrective maintenance, routine and on-demand services for assigned facilities. The Maintenance Team Leader is responsible for overseeing the execution of activities performed by Technicians to ensure that work is performed in accordance to established processes and practices and is in compliant with all internal and external requirements including but not limited to environmental, health and safety, fire protection. In addition to people leadership responsibilities, the Maintenance Team Leader also performs and delivers preventative and corrective maintenance as well as routine and on-demand services.
KEY DUTIES & RESPONSIBILITIES
People Leadership
- Leads a team of individual contributors
- Assigns, prioritizes and monitors work progress
- Monitors execution of activities and performance to ensure timely completion and adherence to all requirements including but not limited to operating procedures and practices, quality, performance and contract response requirements
- Guides, coaches and trains direct reports
- Provides input for performance review
Leads the delivery of as well as performs the following :
Oversees and monitors the activities and performance of Technicians within assigned facility. Ensures that activities are performed in accordance to established processes as well as internal and external requirements including but not limited to environmental, health and safety, fire protectionOversees the proper application and execution of processes and practices to ensure achievement of and adherence to all requirementsOversees and performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained. Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repairOversees and monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspectionOversees and maintains, troubleshoots and repairs mechanical and electrical building systems and equipmentOversees and responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical and electrical equipment and systemsOversees the maintenance of as well as maintains work order records within service management maintenance database. Initiates documents to obtain formal approval of work requiredCoordinates and assists in the implementation of preventative maintenance program. Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintainedCoordinates and participates in facility-related projectsOversees and maintains all assigned tools and arranges for repair and replacement where required. Submits all expenditures on a timely basisProvides, participates and supports training, safety meetings, operational meetings, toolbox talks, etc.Must be able and willing to work shifts, be available for on-call / standby and emergency callouts as they ariseAssists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services deliveredOther duties as assignedWork Requirements
Must be able to work shifts, be on-call and be available to respond to emergenciesMust be willing to wear personal protective equipmentKNOWLEDGE AND SKILLS
5 years of facility operations and maintenance work experiencePrevious people leadership experience, preferredHigh school diploma plus trades training and certificationAbility to lead a team of individualsHighly advanced ability to adhere to processes and practices relating to facility operations and maintenanceHighly advanced ability to maintain and repair building mechanical and electrical equipment and systemsHighly advanced building mechanical and electrical equipment and system troubleshooting and resolution skillsCurrent knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standardsPossesses a high level of environmental, health and safety mindset. Ability to perform work in a safe mannerStrong client-service orientation along with a high sense of urgencyEffective communication skills for the purpose of data relay, exchange, feedback, and clarificationBilingual (French and English)Licenses and / or Professional Accreditation
One or more of the following :
Journeyman level Refrigeration licenseJourneyman level Electrical licenseJourneyman level Plumbing licensePower Engineering 3rd Class or 4th ClassBuilding Operator CertificationGasfitter I or IISystems Maintenance Administration Certification considered an assetAt BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
