Specialist, Business Processes & Systems - Distribution

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick's Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You've got the talent? We've got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you're looking to do what you love, we could be a perfect match. Our expectations:Reporting to the Manager, Business Processes & Systems - Distribution, the Specialist, Business Processes & Systems - Distribution, will be responsible for providing operational support for a range of systems and applications used within the RONA distribution network (Distribution Centers). The incumbent will ensure the continuous training of business users, as well as the coordination and definition of maintenance, evolution and transformation needs of the systems and technologies deployed. This role requires an ability to integrate knowledge across different new and existing systems. The chosen person will have to demonstrate skills in communication, popularization and synthesis to be able to translate user needs into technical language when required. The position will be based at Boucherville (Quebec) Distribution Center, but the individual will occasionally travel to Milton (Ontario) and Calgary (Alberta). IMPORTANT NOTICE:This position targets the systems and applications used within our Distribution Centers. Experience and knowledge in distribution, logistics, supply chain or transportation is necessary. Experience and knowledge with a Warehouse Management System (WMS) and in business analysis are mandatory in this position. Your role:Provide operational support for a set of systems and applications used within the RONA distribution centres networkRepresent the distribution function for systems maintenance, evolution and transformation projects to ensure optimal performance and quality of operation of the systemsAnalyze requests for changes, modifications and / or additions to systems and applicationsPropose solutions to support business processes and actively participate in testing to ensure the quality of technology solutions from a business and user point of viewEnsure the integration and follow up on approved changes, modifications and additions in line with business prioritiesPerform a preliminary analysis on problems and / or anomalies reported by the users of the systems, propose solutions, make the corrections, if necessary, or solicit the contribution of the appropriate support groupsFollow up on resolutions for issues, problems and / or anomalies related to business prioritiesActively participate in the development of internal training and lead training activities for users, as neededParticipate in new implementations, installations, upgrades and migrations of existing customer systemsAct as a subject matter expert and head office resource person for the company's support functionsProvide coaching and support to colleagues in order to actively participate in their professional development The qualifications we are looking for:Bachelor's degree in business administration (operations, logistics, supply chain), engineering, computer science or a related field (required)At least 2 years of experience in a similar role in the distribution sectorAt least 5 years of experience in a role with progressive responsibilities in the distribution, logistics or transport sectorsExperience in the retail industry, within a large national distributor or transport / logistics service provider (an asset)Stakeholder management skillsDemonstrated ability to connect with stakeholders and build collaborative processes, as well as mobilize, coach and empower peers and other functional leaders by exerting influenceCritical thinking, problem solving and decision making skillsProactive approach, willingness to question existing processes and propose new solutionsSense of organization and thoroughness;Proven track record of performing tasks efficiently, on time and under pressure, as well as effectively managing priorities in a rapidly changing environmentDemonstrated ability to use (and / or learn to use) technical solutions, such as warehouse management (WMS), yard management (YMS) and appointment scheduling systems, as well as business analysis tools. Demonstrated ability to work with teams from all levels of the organization and various functions in a complex environment. Demonstrated ability to communicate clearly and concisely at all levels of the organization and with all business units to persuade and lead others in difficult situationsKnowledge of the operating principles of a warehouse management system (WMS) requiredExperience with Blue Yonder WMS (an asset), or any other top tier WMS (required)Advanced knowledge of ExcelKnowledge of SQL (an asset)Ability to travel (within Canada) approximately 10% of the time (required). By joining the RONA family, you'll enjoy many benefits, such as:A childcare centre that can accommodate up to 78 childrenA cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stationsElectric car charging stationsA fitness centre, sports activities, and showersExclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)Benefits: group insurance, retirement savings plan, annual bonuses, student incentive program, etc.Career growth opportunities within the companyAn inclusive and safe working environmentPromotion of work-life balanceAn employer that's involved in the communityAnd much more! If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.