Talent.com
Program Analyst Team Lead
Program Analyst Team LeadOntario Soil and Crop Improvement Association • Guelph, ON, Canada
Program Analyst Team Lead

Program Analyst Team Lead

Ontario Soil and Crop Improvement Association • Guelph, ON, Canada
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $66,500 - $76,500

Job Summary / Purpose :

The Program Analyst Team Lead is responsible for overseeing the day-to-day operations within the programs department and providing supervisory direction and support to Programs Analysts, ensuring the effective, efficient and accurate delivery of cost-share funding programs delivered by OSCIA. In addition to carrying out the responsibilities of a Program Analyst, this role provides leadership and guidance to the team, facilitates workflow coordination and analysis, and serves as a key resource for complex application and claim reviews. The Team Lead works closely with the Director of Programs and Program Coordinators training, motivating, and mentoring Analysts, streamlining processes, and ensuring program activities are aligned with internal procedures and organizational objectives.

Key Responsibilities & Duties :

Team Leadership and Analyst Support

  • Provide day-to-day oversight, supervision, mentorship, and coaching to Program Analysts to ensure consistency, accuracy, and adherence to program guidelines.
  • Maintain and develop Standard Operating Procedures related to cost-share processing.
  • Lead the onboarding and training of new Program Analysts, including development of onboarding resources and facilitating knowledge transfer. Foster and inclusive team environment, promoting open communication and a high standard of service delivery.
  • Actively participate and contribute content to weekly department meetings.
  • Conduct performance monitoring, feedback and annual performance reviews for Analysts. Encourage professional development through goal setting, knowledge sharing, mentoring and identifying learning opportunities.

Workflow Management and Analysis

  • Oversee and coordinate
  • Analyst workloads to ensure accurate, consistent and timely processing of cost-share applications and claims.

  • Assess work volumes and trends and work with the Director of Programs to reallocate assignments to optimize efficiencies in high volume times.
  • Collaborate with internal stakeholders to streamline workflows and optimize administrative support for claim processing efficiencies.
  • Assist in developing internal procedures, quality assurance tools, and documentation to support consistent program delivery.
  • Program Delivery and Client Support

  • Accurately interpret program guidelines and standard operating procedures to provide expertise
  • and coaching to Program Analysts.

  • Review and process high- complexity or escalated applications and claims, ensuring alignment with program guidelines.
  • Support the Field Representatives by providing guidance and / or responding to challenging client inquiries and helping to resolve escalated issues.
  • Communicate with program participants to provide accurate information aligned with operational guidelines and ensure strong customer service.
  • Draft clear and concise correspondence to request missing or incomplete information from clients.
  • Track feedback received from external clients to make recommendations for change and continuous improvement.
  • Strategic and Administrative Support

  • Participate in internal meetings, planning sessions and reporting to align team activities with organizational priorities.
  • Perform other duties as assigned by the Director of Programs.
  • Performance Metrics :

  • Team Performance : Quality, accuracy, and timeliness of the work completed by Program Analysts under your leadership.
  • Workflow Efficiency : Effective management of workloads, resolution of bottlenecks, and improvements to processing times.
  • Leadership Effectiveness : Quality of training and mentorship, team engagement, and feedback from team members and stakeholders.
  • Client Service Standards : Resolution rate of escalated issues, professionalism in communications, and adherence to agreements.
  • Process Improvement Contributions : Development and implementation of tools, procedures, or strategies that enhance operational efficiency.
  • Compliance & Quality Assurance : Adherence to program guidelines, documentation standards, and accuracy in handling high-risk applications.
  • Qualifications & Experience :

    Education : Post-secondary education in an agricultural or environmental-related field

    with foundational knowledge in general financial principles.

    Years of Experience :

    Minimum of 35 years of relevant industry experience, including experience in program analysis, coordination, or team leadership.

    Specific Experience :

  • Demonstrated understanding of Ontario agriculture and related topics such as environmental and economic farm sustainability, biosecurity, soil health, water quality, and best management practices is considered an asset.
  • Proven experience leading or mentoring team members in a collaborative, goal-oriented environment.
  • Practical farm experience considered a strong asset.
  • Skilled in preparing clear, concise reports and documenting processes
  • Strong background in customer service and communication skills, including experience dealing directly with farmers.
  • Experience in coordinating workflows and analyzing team performance metrics.
  • French language skills considered an asset.
  • OSCIA offers a competitive compensation package and is an equal opportunity employer.

    We thank all applicants for their interest, but only those candidates under consideration will be contacted.

    Thank you for your interest in this position!

    ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

    OSCIA is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, OSCIA will make accommodations available to applicants with disabilities upon request during the recruitment process.

    HUMAN RIGHTS STATEMENT

    OSCIA strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, OSCIA will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

    Create a job alert for this search

    Program Analyst Team Lead • Guelph, ON, Canada

    Similar jobs
    Tier I SOC Analyst - CyberClan

    Tier I SOC Analyst - CyberClan

    CyberClan • cambridge, on, ca
    Full-time
    Tier I SOC Analyst - Job Description.Established in 2006, CyberClan’s carefully selected team of experts are capable of solving complex cyber security challenges – keeping data secure and businesse...Show more
    Last updated: 1 day ago • Promoted
    System Analyst

    System Analyst

    Hays • kitchener, on, ca
    Full-time
    Must have Canadian Reliability Clearance.Develop requirements, and specification documents for systems;.Translate business requirements into systems design and specifications;.Analyze and recommend...Show more
    Last updated: 1 day ago • Promoted
    Store Leadership Pro - Grow Teams, Deliver Results

    Store Leadership Pro - Grow Teams, Deliver Results

    TJX Canada – Winners, Marshalls, HomeSense • Kitchener
    Full-time
    A leading retail company is seeking an Assistant Store Manager in Kitchener, Canada.The role focuses on driving store performance, cultivating talent, and implementing strategies to exceed sales an...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    GMP Value Stream Leader – Lean Manufacturing Excellence

    GMP Value Stream Leader – Lean Manufacturing Excellence

    Ceva Santé Animale • Guelph
    Full-time
    A global leader in animal health is seeking a Focus Factory Leader in Guelph, Ontario.This role includes leading the value stream process, improving manufacturing efficiencies, and ensuring complia...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    M365 & Power Platform Automation Lead

    M365 & Power Platform Automation Lead

    Skyline Group of Companies • Guelph
    Full-time
    A growing capital management company is seeking an IT Service & Automation Specialist located at their Head Office in Guelph, Ontario. This hands-on role focuses on improving Microsoft 365 and Power...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    2026 - 24 Energy Modeling Team Lead

    2026 - 24 Energy Modeling Team Lead

    Strik, Baldinelli, Moniz Ltd. • London or Kitchener, ON, CA
    Full-time
    Quick Apply
    SBM is seeking an Energy Modeling Team Lead to our join team in London (potentially open to Kitchener).Reporting to the Mechanical Division Manager, the Energy Modeling Team Lead will be responsibl...Show more
    Last updated: 8 days ago
    Claims Services Team Lead : Lead with Impact & Integrity

    Claims Services Team Lead : Lead with Impact & Integrity

    Agricorp • Guelph
    Full-time +1
    A government agency in Ontario is seeking a Team Leader for Claims Services to oversee a team providing crucial administrative support for agriculture programs. This permanent, full-time position re...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Credit Analyst

    Credit Analyst

    Leavitt Machinery • Kitchener
    Full-time
    With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvem...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    End-to-End Integration Lead

    End-to-End Integration Lead

    Roadpost • Toronto or Remote, ON, CA
    Remote
    Full-time
    Quick Apply
    Who We Are ZOLEO is building the next generation of connected communication devices — integrating hardware, firmware, mobile applications, and cloud services into one seamless global experien...Show more
    Last updated: 30+ days ago
    Senior IT Program Lead - Hybrid, Multi-Stream PM

    Senior IT Program Lead - Hybrid, Multi-Stream PM

    Co-operators Group • Guelph
    Full-time
    A leading financial services cooperative is seeking a Senior Project Manager in Guelph, Ontario to manage major initiatives in Information Technology. You will provide strategic leadership, manage r...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Member Experience & Programs Lead

    Member Experience & Programs Lead

    Your Neighbourhood Credit Union Limited • Kitchener, Sault Ste. Marie
    Full-time
    A community-focused credit union is seeking a Member Experience, Program Leader to enhance member engagement by implementing dynamic programs and initiatives. The ideal candidate will have a strong ...Show more
    Last updated: 14 days ago • Promoted
    Business Analyst- Secret Clearence Level 2 - VBeyond Corporation

    Business Analyst- Secret Clearence Level 2 - VBeyond Corporation

    VBeyond Corporation • kitchener, on, ca
    Full-time
    We are looking for a Business Analyst-.Canadian Security : Secret Clearance (Level II).The role involves working closely with business stakeholders, technical teams, and vendors to gather requiremen...Show more
    Last updated: 1 day ago • Promoted
    Purchasing and Risk Analyst

    Purchasing and Risk Analyst

    Township of Centre Wellington • Centre Wellington
    Full-time
    Join the Township of Centre Wellington where you can make a meaningful impact in a thriving, innovative, and welcoming community. As the largest municipality in Wellington County, Centre Wellington ...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    HR Program Development Lead

    HR Program Development Lead

    Southbridge Care Homes • Cambridge, ON, Canada
    Full-time
    Southbridge Health Care LP owns and operates several long-term care and retirement homes throughout many urban and rural areas of Ontario. We are currently seeking an HR Program Development Lead, to...Show more
    Last updated: 1 day ago • Promoted
    Senior QA & Testing Lead — Core Banking

    Senior QA & Testing Lead — Core Banking

    Your Neighbourhood Credit Union Limited • Kitchener, Sault Ste. Marie
    Full-time
    A local credit union is seeking a Business Systems Analyst III to lead testing and quality assurance across core banking systems. This role is pivotal in establishing and improving testing practices...Show more
    Last updated: 14 days ago • Promoted
    Senior Data Analyst : Claims Analytics & BI Solutions

    Senior Data Analyst : Claims Analytics & BI Solutions

    Co-operators • Guelph
    Full-time
    A leading Canadian financial services co-operative is seeking a Senior Data Analyst to join the Business Intelligence team. The role involves complex data analysis, supporting decision-making, and c...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Senior AI Deployment Lead — Hybrid (Kitchener)

    Senior AI Deployment Lead — Hybrid (Kitchener)

    Dialpad Japan • Kitchener
    Full-time
    A leading customer communications platform is seeking an AI Deployment Manager to lead the delivery of autonomous AI systems. Do you have 5+ years in technical project management? You will work with...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Lead Systems Developer

    Lead Systems Developer

    Maplesoft Group, an SEB Company • Guelph
    Full-time
    Location : Hybrid in Guelph (open to other corporate offices; Mississauga, Toronto, Burlington).Federal Government Clearance Level Required : N / A. Vacancy Type : New Position, Ongoing Hiring.This is a ...Show more
    Last updated: less than 1 hour ago • Promoted • New!