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Project Coordinator, In-Service Implementation Team - Business Aviation
Project Coordinator, In-Service Implementation Team - Business AviationBombardier Transportation GmbH • Dorval, QC, CA
Project Coordinator, In-Service Implementation Team - Business Aviation

Project Coordinator, In-Service Implementation Team - Business Aviation

Bombardier Transportation GmbH • Dorval, QC, CA
2 days ago
Job type
  • Full-time
Job description

Project Coordinator, In-Service Implementation Team - Business Aviation

What are your contributions to the team?

  • Coordinate and plan logistical needs in accordance with aircraft maintenance schedules or based on logistic plan agreed upon between Supplier / BA based on established capacity
  • Be the focal point for Service Bulletins with dedicated schedules for customers, Continuing Airworthiness Campaigns (CAW), Optional & Recommended Service bulletins as well as manage special projects.
  • Liaise with customers, Bombardier Aerospace (BA) Parts Services department, suppliers, partners and BA authorized service centers / facilities to ensure flawless execution and deliverables are met on time per schedule
  • Track component, SB penetration rates and incorporation status in the fleet
  • Provide internal and external fleet visibility and / or progression upon request
  • Seek cross-functional support and swift resolution to in-service customer fielding issues;
  • Support program level in-service change management decisions; manage project work-scopes and our customer base
  • Consult with the Product Change Management team to drive implementation strategies
  • Interface with multiple internal and external groups and represent the Customer Services position.

How to thrive in this role?

  • You have a minimum of two (2) years of experience in Customer Service activities.
  • You have a bachelor’s degree or equivalent experience.
  • You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and / or Suppliers and maintain mutually beneficial customer relations.
  • You have previous experience in aircraft industry customer service (asset).
  • You have very good knowledge using tools such as Microsoft Suite applications, excel, Outlook, Internet, Access database & SAP.
  • You are comfortable communicating in French and English (speaking and writing).
  • #J-18808-Ljbffr

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    Project Coordinator InService Implementation Team Business Aviation • Dorval, QC, CA

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