Central Planner- Peterborough- £24,392.04 to £28,151.82 p / a

Central Planner

Field Support - Planning | Consumer Care

Starting salary £24,392.04, rising to £28,151.82 with annual reviews.

Hours : Monday to Friday, rotating shifts between 07 : 30 and 17 : 00.

Location : Peterborough

The role

Step into a fast-paced, central role where you orchestrate the day for our Field Service Engineers and help deliver a brilliant customer experience every single day. You will sit at the heart of the operation, turning plans, data and live updates into smooth, efficient schedules that keep customers happy and engineers productive.

What you'll do

• Own a rolling 7-day schedule, making sure every area has the right engineer with the right skills at the right time so appointments can be booked quickly and confidently.
• Allocate and reallocate jobs to cut travel time, reduce downtime and keep workloads balanced across both employed and contractor engineers as demand changes.
• Monitor service levels and engineer utilisation, spotting issues early and adjusting plans to keep things on track.
• Handle calls and emails from engineers and internal colleagues, providing clear information, support and solutions in a warm, professional manner.
• Take charge of escalations, investigating what has gone wrong, putting things right for the customer and helping prevent repeat issues.

What you'll bring

If you love solving problems, staying organised and making each day run smoother than the last, this role puts you right at the centre of the action - with real visibility, variety and impact.

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