Bilingual Customer Experience Representative (CXR)

Adecco is recruiting for a Bilingual Customer Experience Representative (CXR) for a full-time permanent with our client in Vars / Ottawa, ON. As the first point of contact, you'll represent the company's values and play a key role in building lasting relationships. Whether through phone, email, social media, or chat, you'll handle a variety of inquiries with professionalism, empathy, and efficiency.

The Bilingual Customer Experience Representative (CXR) will have the following responsibilities :

• Open and manage customer accounts by recording and maintaining accurate account information.
• Respond to a high volume of customer inquiries across multiple channels, meeting an 85% Service Level.
• Obtain and evaluate relevant information to handle customer inquiries, orders, and complaints with speed and professionalism.
• Direct or escalate requests and unresolved issues to the appropriate resource for prompt resolution.
• Identify opportunities to increase revenue through inside sales initiatives.
• Perform customer and credit verifications, including using tools like Equifax, and handle credit card pre-authorizations.
• Maintain accurate records of customer interactions and transactions, ensuring transparency and accountability.
• Collaborate with internal departments to ensure smooth service delivery.
• Other duties as assigned to support branch and customer service operations.

The Bilingual Customer Experience Representative (CXR) must the following mandatory criteria :

if you are interested in our Bilingual Customer Experience Representative (CXR)please apply with an updated resume by clicking on "apply now"

CAB7616