R222156 Accounts Receivable Specialist/Spécialiste des comptes débiteurs

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

POSITION SUMMARY:

Under general supervision of the Accounts Receivable Manager, responsible for performing tasks requiring quick resolution of issues; includes providing account reconciliation, performing payment research and dispute resolution.

PRIMARY DUTIES AND RESPONSIBILITIES:

Works over a broad network of internal departments and customer’s organizations to ensure billing, statements, disputes and returns are completed to the customer’s expectation. Performs in-depth customer payment analysis to properly record actions required to resolve disputed items; responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing. Reviews large and high profile accounts. Overall team-player who will be looked upon as the “go-to” system resource Identifies payment discrepancies and initiates dispute resolution process; performs follow up procedures as needed. Maintains frequent contact with internal and external customers in order to address all payments, disputes and return issues are resolved. Ensures appropriate and timely processing of requests for the return of customer credit balances. Generates reporting to internal & external parties.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two to four year degree or equivalent combination of experience and education. Normally requires up to three (3) years of Business-to-Business collection and dispute resolution experience or requires up to five (5) years directly related and progressively responsible experience.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Ability to communicate effectively both orally and in writing. Knowledge of SAP Demonstrated ability to resolve issues quickly, problem solve and escalate appropriately. Knowledge of general accounting principles Familiarity with credit and collection operations procedures, including reconciliation of A/R activity Strong interpersonal skills Strong reconciliation skills Strong mathematical and analytical skills Strong organizational skills; attention to detail Knowledge of Microsoft programs; extensive knowledge of Excel

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

The noise level in the work environment is generally quiet.

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus. 75% or more time is spent looking directly at a computer. Associate is frequently required to stand, walk (or otherwise be mobile). Ability to deal with stressful situations as they arise.

Depuis le 18 octobre 2021, AmerisourceBergen exige que tous les membres de l’équipe canadienne soient complètement vaccinés et présentent une preuve du statut vaccinal complet au moment de l’embauche. Si vous ne pouvez pas recevoir le vaccin contre la COVID-19 en raison d’une condition médicale admissible ou d’une croyance religieuse sincère, vous devrez suivre la politique et le processus d’AmerisourceBergen pour demander une exemption / accommodement.

DESCRIPTION SOMMAIRE DU POSTE :

Sous la supervision générale du gestionnaire des comptes débiteurs, le titulaire est chargé d’exécuter des tâches nécessitant une résolution rapide des problèmes, notamment la réconciliation, la recherche de paiements et la résolution de conflits.

PRINCIPALES FONCTIONS ET RESPONSABILITÉS :

• Travailler au sein d’un vaste réseau de départements internes et d’organisations de clients pour s’assurer que la facturation, les relevés, les différends et les retours sont effectués conformément aux attentes du client.
• Effectuer une analyse approfondie des paiements aux clients afin d’enregistrer correctement les actions requises pour résoudre les éléments contestés; responsable des activités impliquant la recherche des sources d’erreur, la correction des documents de facturation et le traitement de la facturation finale.
• Participer à la formation et à l’encadrement des nouveaux employés et assurer le suivi pour garantir la réussite des nouveaux employés.
• Passer en revue les comptes importants à grand volume.
• Personne ayant un bon esprit d’équipe et qui sera considérée comme la personne-ressource à consulter pour le système.
• Déterminer les écarts de paiement et lancer le processus de règlement des différends; effectuer les procédures de suivi nécessaires.
• Maintenir des communications fréquentes avec les clients internes et externes pour s’assurer que tous les paiements, différends et problèmes de retour sont résolus.
• Travailler en étroite collaboration avec le commis aux recouvrements et le service à la clientèle pour assurer le traitement exact et rapide des crédits des clients.
• Assurer le traitement des demandes de retour des soldes créditeurs des clients de manière satisfaisante et en temps opportun.
• Produire des rapports pour les parties internes et externes afin que le travail puisse être effectué.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Works over a broad network of internal departments and customer’s organizations to ensure billing, statements, disputes and returns are completed to the customer’s expectation.
2. Performs in-depth customer payment analysis to properly record actions required to resolve disputed items; responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing.
3. Assists in training & mentoring new personnel and follow up to ensure new hires are successful.
4. Reviews large and high profile accounts.
5. Overall team-player who will be looked upon as the “go-to” system resource
6. Identifies payment discrepancies and initiates dispute resolution process; performs follow up procedures as needed.
7. Maintains frequent contact with internal and external customers in order to address all payments, disputes and return issues are resolved.
8. Works closely with the Collector and Customer Service to ensure proper and timely application of customer credits.
9. Ensures appropriate and timely processing of requests for the return of customer credit balances.
10. Generates reporting to internal & external parties so work can be done.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two to four year degree or equivalent combination of experience and education. Normally requires more than three (3) years of Business to Business or Business to Gov’t collection and dispute resolution experience. Normally requires a minimum of five (5) years directly related and progressively responsible experience.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Ability to communicate effectively both orally and in writing.
2. Knowledge of SAP FSCM & SAP Disputes.
3. Demonstrated ability to resolve issues quickly, problem solve and escalate appropriately.
4. Knowledge of general accounting principles
5. Familiarity with credit and collection operations procedures, including reconciliation of A/R activity
6. Strong interpersonal skills
7. Strong reconciliation skills
8. Strong mathematical and analytical skills
9. Strong organizational skills; attention to detail
10. Knowledge of Microsoft programs; extensive knowledge of Excel

EXPÉRIENCE ET SCOLARITÉ REQUISES :

• Doit avoir une formation générale dans des domaines comme l’administration des affaires, la comptabilité, les ventes, le marketing, l’informatique ou des domaines similaires, généralement acquise au terme d’un programme de diplôme de deux à quatre ans ou une combinaison équivalente d’expérience et de formation.
• Il faut habituellement plus de trois (3) ans d’expérience en recouvrement et en résolution de différends entre entreprises ou entre entreprises et gouvernements.
• Normalement, il faut cinq (5) ans d’expérience directement liée et de responsabilités progressives.

COMPÉTENCES MINIMALES, CONNAISSANCES ET APTITUDES REQUISES :

• Capacité de communiquer efficacement oralement et par écrit.
• Connaissances du SAP FSCM et différends SAP.
• Capacité démontrée à résoudre rapidement les problèmes, et à les transmettre à un échelon supérieur de manière appropriée, le cas échéant.
• Connaissances des principes généraux de comptabilité
• Connaissances des procédures de crédit et de recouvrement, y compris la réconciliation des activités des comptes débiteurs.
• Excellentes aptitudes en relations interpersonnelles
• Excellentes compétences de réconciliation.
• Excellentes compétences mathématiques et analytiques.
• Sens aigu de l’organisation; souci du détail
• Connaissance des programmes Microsoft; connaissance approfondie d’Excel

ENVIRONNEMENT DE TRAVAIL :

• Les caractéristiques de l’environnement de travail décrites ici sont représentatives de celles qu’un associé rencontre dans l’exercice des fonctions essentielles de ce poste. Des accommodements raisonnables peuvent être faits pour permettre aux personnes handicapées d’exercer les fonctions essentielles :
• Le niveau de bruit dans l’environnement de travail est généralement faible.

EXIGENCES PHYSIQUES ET MENTALES :

• Les exigences physiques décrites ici sont représentatives de celles auxquelles doit satisfaire un associé pour bien remplir les fonctions essentielles de ce poste.
• Des accommodements raisonnables peuvent être faits pour permettre aux personnes handicapées d’exercer les fonctions essentielles :
• Activité physique sédentaire nécessitant de tendre les bras, de trier, de soulever, de bouger les doigts, de saisir, de sentir, de faire des mouvements répétitifs, de parler et d’entendre.
• La vision de près, la vision de loin, la vision périphérique et la capacité de mise au point sont nécessaires.
• 75 % ou plus du temps est consacré à regarder directement un ordinateur.
• L’associé a souvent besoin de se lever, de marcher (ou d’être mobile).
• Capacité à faire face aux situations stressantes qui se présentent.

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: World Courier of Canada Ltd

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.