Small Business Insurance - Group Manager

Description

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TD Insurance, Small Business Insurance Group Manager your role within the Advice Center is essential to TD's success. You are accountable to ensure effective and efficient operations, delivery of services / solutions in accordance with established service levels, quality standards, compliance, and regulatory guidelines. Lead, coach and develop direct reports to achieve business results, strong underwriting acumen and professional/ personal development objectives. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels. At TD Insurance, we are committed to fostering an inclusive, accessible environment. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

It starts when you and your team members pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles, supporting our customers' happiness and satisfaction with the bank. Every single day, you get to:

• Manage a large team with functional diversity and complexity to provide a legendary customer and employee experience. Co-workers will look to you for expert guidance and advice through coaching and learning opportunities
• Deliver a legendary experience to our customers by focusing on work that matters, building employee development, achieving strong business results and utilizing internal resources.
• Recognize and identifying areas of risk and bring them forward to be actioned accordingly
• Think outside the box to bring innovation and change to the Small Business Insurance team
• Deliver exceptional service and support for high volume complex problems with medium-high levels of risk related to financial products and services with the aim to provide accurate solutions the first time.
• Lead your team with multiple points of internal and external contact while promoting team effectiveness and a positive/diverse work environment.
• Be a key contact for strategic Small Business Insurance partners to cultivate relationships and create opportunities
• Strive to make a difference in the workplace by recommending ways that will improve the customer and employee colleague experience.
• Assist in business objective development by managing budgets and offering advice for enhancements and productivity.

Job Requirements

• Undergraduate degree and/or seven (7) or more years relevant experience.
• Hours of Operation: 8:00am-8:00pm & Saturdays 9:00am-4:00pm
• Previous commercial experience and expert knowledge of the business environment, processes, procedures, transactions and activities of products and services
• Formal certifications (such as CIP or FCIP) at this level of expertise preferable
• Have excellent organizational and team management skills with the ability to work in a demanding environment and handle multiple deadlines and priorities
• High-level communication skills
• Ability to interact and manage multiple stakeholders
• Thrive in a dynamic and fast paced environment
• Proven ability to coach and lead diverse teams
• Strong competencies in performance management including but not limited to SMART Action Plans, performance coaching and challenging conversation
• Your relevant skillset and knowledge will also get our attention. Show us that you:
• Have deep process management knowledge and understand the risk profile for team processes
• Possess strong computer and multi-tasking skills
• Thrive in a dynamic and time-sensitive environment
• Have robust organizational and team management skills with the ability to work in a demanding environment and handle multiple deadlines and priorities
• Are engaging and passionate about delivering legendary customer experience consistently and compassionately.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet