Solutions Architect

Description

Position at Resolver

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. While the location of this posting says Toronto, qualified Resolverites are encouraged to apply regardless of location.

The Solution Architect provides technical and subject matter leadership to both our customers and Resolverites. By supporting Pre-Sales to scope and quote on new deals through the sales cycle; leading solutioning and requirements gathering; fostering learning in fellow CX Resolverites and supporting the team’s on-going growth, they are a pivotal member of our scaling team.

About Resolver :

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work seven years in a row!

Your day to day - let's break it down!

Solutioning / Solution Oversight (60%)

Measures of success : Billable utilization (60%), project margin, customer feedback (references, NPS, upsell), peer feedback (Services, Product, Sales, CSMs)

• Enabling our enterprise customers to take maximum advantage of our software by leading and participating in the delivery a high value implementation :
• Partnering with the Project Team to establishing a shared vision of success during project initiation and confirming a collective understanding of project scope, and delivery approach.
• Educating the customer on industry-leading best practices and relevant market insights that will support their implementation at scale.
• Soliciting customer functional and technical requirements.
• Developing design alternatives, producing work estimates, identifying recommendations, and securing agreement on designs that satisfy project success factors and reflect industry and software best practices.
• Performing internal solution reviews and quality assurance activities.
• Support Consultants to remove configuration bottleneck based on the solution design when needed.

Presales Support (20%)

Measures of Success : Participation in pre-sales activities, timely and accurate work estimates, timely and accurate statements of work, development of estimation processes and tools.

Team Enablement (10%)

Measures of success : Delivery of presentations and workshops, time to productivity of new team members, development of Learning Lab content

Customer Enablement and Engagement (10%)

Measures of success : Participation in discussions with Customers in various initiatives, contribution to creation of Customer Success story content

People who Excel :

Strong business acumen with ability to support Sales and prospect conversations as an ambassador of customer experience; keen eye to balance both Sales and Services objectives.

What we’ll give you in return :

Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. Here’s how we do it :

Interested?!

If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at