Senior Business Management Analyst

Description

Analyst, Business Management & Communications

Intake Management & Governance (Skillsets : Soft Skills, Stakeholder Management, Quality & Accuracy, Jira Kanban, Organizational Skills, Reporting & Analysis)

Manage Payments intake process end-to-end ensuring all established standards, guidelines, processes and SLAs are followed, taking necessary corrective action as applicable

Support intake management as a subject matter expert and provide guidance to cross-functional teams such as business, technology, architecture and project management

Maintain a collaborative and transparent work environment, establish strong relationships with stakeholders

Review intake content for quality and accuracy, conduct preliminary assessments, follow up to gather additional information and resolve issues with external and internal partners

Identify operational efficiencies and enhancements to optimize the process and standards

Excellent verbal and written communication skills to effectively articulate ideas and thoughts, interpretation, and assessment

Develop clear and concise documentation outlining best practices, intake process changes, and associated content

Setup and configure intake boards, workflows, and issue types. Customize Jira as necessary based on process enhancements and business needs

Collaborate with partners to overcome project roadblocks and provide ongoing communication to ensure appropriate stakeholders are notified of progress or changes.

Brand & Knowledge

Support brand & knowledge initiatives within Payments, create presentations and organize stakeholder interactions to further brand awareness

Curate, maintain and update payments industry learning assets while exploring innovative ways to drive employee engagement

Promote the payments brand externally exploring external industry sponsorships and event planning and internally through partner overviews, roadshows and internal sites

Develop creative learning tools and content for internal and external industry events

Amplify the Payments Brand through communications and collaboration with stakeholders

Uphold TD's brand and communication guidelines and best practices.

General

Act as day-to-day support on various items including : BAU support, drafting and / or coordinating communications, organizing and preparing for key meetings and business events among other duties and on-demand work packages

Take ownership of assigned tasks; provide regular status updates, escalate key issues appropriately, and propose solutions and remediation plans

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only) :

Sans Objet