Counter Salesperson

Job Description

The Counter Salesperson provides sales support to walk-in customers who come to our Profit Centre counters. The Counter Salesperson will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, the Counter Salesperson will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

To experience success in the position, the Counter Salesperson will:

• Provide a professional atmosphere for our walk-in customers
• Uphold our core values and ethics with every interaction
• Be an effective teammate in the Profit Centre
• Understand the benefits and qualities of the different products the Profit Centre sells
• Be courteous, friendly and build relationships with customers and vendors

Job Duties and Responsibilities

• Assist customers who purchase material at the Profit Centre counters
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising and product promotion
• Assist teammates with bulk orders when needed
• Maintain product knowledge on all product offerings
• Enter, pick, and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns to customers both on account and cash sales including paperwork in compliance with all procedures
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills:

• Previous experience with or knowledge of products sold in the HVAC/R Industry.
• Experience using HVAC Wholesale ERP, Word, Excel, and Outlook

Additional Information

Salary Range - $47,000 - 50,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.