Team Lead

Here is what a typical day looks like

• Processing changes to insurance policies and endorsements according to policy and procedure
• Continuously researching and reviewing industry and product knowledge to ensure legislative statutes are adhered to
• Completing performance evaluations for staff in partnership with the Manager, Customer Care Centre
• Developing self through industry involvement, training and other courses
• Adhering to all Company processes to ensure consistent and accurate documentation, and correspondence.
• Assisting other departments, positions, tasks and duties as required
• Managing and auditing team of advisors for optimal Care Centre performance
• Performing observational based coaching with staff in partnership with the Manager, Customer Care Centre
• Developing reports through industry involvement, training, and other courses

The value you bring

Hours : Full Time - 37.5 hours / week

Location : Remote / In Office

Term : Full time contract role for a period of 12 months

Requisition : 80799

What if I don’t meet every requirement?

If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation, please reach out to us.

Health & Wellness

We take pride in providing programs that add value to our people’s lives – after all, they are our greatest asset! Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 paid wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including health care spending account.

For over 20 years, supporting our local communities has been a part of everything we do – it’s engrained in our culture though the Western Financial Group Communities Foundation .