Billing Supervisor London Hydro

Billing Supervisor

LONDON ON

A vacancy exists for a Billing Supervisor to lead and strengthen our billing this role you will supervise and develop a high-performing team while ensuring accurate timely and compliant billing across all cycles and scenarios. Youll play a key role in overseeing audits and complex adjustments leveraging analytics and KPIs to drive continuous improvement and acting as a critical liaison between the business and IT on system and process changes. This is an opportunity to combine leadership technical billing expertise regulatory knowledge and proactive problem-solving to support operational excellence and customer trust.

WHAT YOU WILL DO

• Team Supervision & Development : Oversee daily operations of direct reports. Manage scheduling performance coaching and workload distribution to ensure staff are equipped to support all billing and account-related activities.
• Billing Operations Oversight : Ensure timely execution of all billing cycles batch reviews and bill presentment. Provide direction for recurring and event-driven billing processes including rate class reviews GA / ICI updates Net Metering changes and master data corrections.
• Audits Adjustments & Case Management Supervision : Support the review and resolution of consumption anomalies and missing or irregular data adjustments cancel / rebills and other complex billing determinants. Ensure proper documentation control adherence and audit readiness.
• Analytics KPIs & Proactive Controls : Monitor billing accuracy timeliness unbilled revenue consumption trends paper / postage costs and exception aging. Identify irregularities complete root-cause validation and aid in the implementation of preventative measures with UDS Metering Customer Service and IT. Provide ongoing KPI reporting to support operational oversight and decision-making.
• BusinessIT Liaison & System Change Management : Assist with collaboration with IT regarding changes for billing-related system enhancements including but not limited to configuration updates rate implementations and bill design changes. Lead requirement gathering testing oversight and user acceptance validation to ensure accurate translation of business rules into system functionality.
• Process Documentation & Training : Maintain current billing procedures job aids and training materials. Review updates prepared by staff and ensure consistent application across the team.
• Regulatory Compliance : Ensure adherence to Ontario Energy Board (OEB) billing and adjustment rules MFIPPA / PIPEDA requirements internal audit controls and London Hydro policies and procedures. Maintain audit-ready documentation for all billing-related activities.
• Perform other duties related to the above job purpose.

WHAT YOU WILL BRING

We welcome applications from all candidates including those whose knowledge skills and experience have been developed through alternative pathways from the requirements listed below. London Hydro at its sole discretion may deem a job applicant to meet the job requirements if they have sufficient skill alternate education and / or experience related to the role.

WHY JOIN OUR TEAM

London Hydro has been recognized by Canadas Top 100 Employers as one of the 2025 Southwestern Ontarios Top Employers. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive.

Want to learn more about what makes London Hydro a great place to work Watch our short video check our Strategic Plan 2025-2030 or visit our website at .

SOUNDS LIKE A GOOD FIT

Submit your application through the link below by January 16 2026.

CHECKS & OTHER INFORMATION

The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.

While we appreciate all applications received only those invited for an interview will be accordance with Canadian immigration requirements this advertisement is directed to applicants who are authorized to work in Canada.

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

We recognize the importance of work-life balance. Currently we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Please note remote work is not guaranteed in the future and is subject to change.

Required Experience :

Manager

Key Skills

Revenue Cycle Management,Athenahealth,ICD-10,Management Experience,Medical Coding,ICD-9,Medical Billing,Budget management,CPT Coding,Leadership Experience,Medicare,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 98342 - 122928