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Customer Service Specialist

Customer Service Specialist

Oetker GroupMississauga
30+ days ago
Salary
CAD50000–CAD55000 yearly
Job description

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Customer Service Specialist

Mississauga | Full Time | Permanent

Since our beginnings at Dr. Oetker, we have been breaking new ground. With pizza, cake, and desserts, as well as digital platforms and services – quality and an innovative spirit set us apart.

What awaits you? It's up to you! At. Dr. Oetker, you can actively shape the future – both yours and ours. We want to be part of something bigger. Don't you?

JOIN THE TASTE.

Your Future :

  • You will process and verify all customer orders - Work closely with customers; internal and 3rd party Logistics to ensure orders are serviced On-time and in full. Monitor and check orders to ensure compliance with Dr. Oetker and Customer agreed requirements (MOQ, Sailing Schedule and Lead-Times; Product availability; delivery times and dates).
  • You will communicate and discuss order availability issues with the Customer and Sales team, and manage the allocation of orders during periods of shortages.
  • You will deal with any order-related customer queries or Non-Conformances, including post-shipping issues (OS&D's) to ensure quality customer service and accurate credit & return processing.
  • You will investigate and analyse Customer fines / fill rates.
  • You will manage and resolve SAP IDOC Errors related to customer orders.
  • You will provide relief for Ambient Customer Service Specialist.
  • You will establish, maintain and develop EDI Trading Partner relationships with Customers (Ordering and Invoice).
  • You will provide general administration of all Customer Order related paperwork.

Your Strengths :

  • You possess post-secondary education credentials.
  • You have a minimum of 5 years' experience of Customer Service / Order Desk, preferably in a CPG environment.
  • You have working knowledge of SAP (ERP - WEP), along with Microsoft Office, including advanced knowledge of Excel. Must be proficient in the use of internet applications.
  • You have knowledge of EDI ordering and ability to diagnose and resolve EDI errors.
  • You are experienced in dealing with major Canadian and US Retailers.
  • You possess strong internal / external stakeholder customer service orientation.
  • Must be organized and detail oriented, and possess strong problem solving skills, conflict resolution and time management proficiency.
  • Must be a confident self-starter, able to prioritize and work within varying deadlines.
  • Must be collaborative in nature and supportive of a team environment.

    • Are you intrigued? Perfect. Then we look forward to your online application. Just click on the "Apply now" button, and you're good to go.

    Still, have questions? Then visit us at to find out why you should join our team.

    Dr. Oetker is an Equal Employment Opportunity employer, valuing Diversity and Inclusion. We continuously work to shape and live a corporate culture where everyone feels welcome. If you require accommodations to assist you with the application or employment process, please get in touch with us at (905) 678-1311 or resume@, only applicants selected will be contacted.