Administrative Assistant

Job Description:

Requirement/Must Have:

• Strong computer skills.
• Excellent written and verbal communication skills.
• Customer-oriented mindset.
• Professional demeanor.
• Strong critical thinking and attention to detail.
• Ability to work efficiently in an onsite environment.

Experience:

• Minimum of 2 years of relevant experience or equivalent demonstrated critical thinking skills and resourcefulness.
• Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.

Responsibilities:

• Serve as the first point of contact with customers by phone or in person.
• Develop positive relationships with key customers.
• Assess customer needs and gather pertinent information.
• Create basic work orders in appropriate systems.
• Provide status updates to customers as requested.
• Maintain accurate service documentation and records.
• Capture customer, equipment, and technical information using required service tools.
• Follow procedures and document required information in service management systems.
• Communicate effectively with stakeholders to support service resolution.

Should Have:

• Ability to manage conflict effectively.
• Strong customer focus and relationship-building skills.
• Ability to direct work, delegate tasks, and remove obstacles.
• Financial awareness to support better business decisions.
• Ability to instill trust through honesty and integrity.

Skills:

• Effective communication across multiple audiences.
• Customer service excellence.
• Organizational and time-management skills.
• Attention to detail.
• Problem-solving and diagnostic skills.
• Ability to use electronic service and documentation tools.

Qualification And Education:

• DEP in Administrative Assistant or Secretariat.
• AEC in Administrative Assistant or Office Automation.
• CEGEP or college diploma in Administration.
• High school diploma or equivalent.