Execution Analyst (Transportation Customer Service)Fuze HR Solutions Inc. • Mississauga, ON, Canada

Execution Analyst (Transportation Customer Service)

Fuze HR Solutions Inc. • Mississauga, ON, Canada

29 days ago

Job type

Full-time

Job description

Job Description

Execution Analyst/ Logistics Coordinator/CSR

This is an ongoing assignment with a big company. An ideal candidate will have the following:

Excellent communication skills
Experience in the logistics industry in a high-volume environment.
Flexible to work different shifts.

Responsibilities:

Staff the phone queue, providing the best possible information and customer service for stores, carriers, and internal stakeholders.
Proactively perform load monitoring tasks to prevent, identify, resolve and communicate any load delays, issues, or conflicts.
Ensure the integrity of the information within the company tracking systems (JDA/Insight).
Provide operational status updates for management and other internal stakeholders as required
Provide input and recommendations on business processes and/or technical issues
Contribute to the identification, analysis, improvement, and recommendations of solutions (systems and process)
Analyse various topics as assigned (data and process), from the simple to the complex, presenting findings, including key information and issues, as well as potential solutions.

Qualifications:

Excellent communication skills (both written and verbal), including a calm, professional, and friendly demeanor under pressure
Strong service quality awareness and commitment
Ability to adapt to a rapidly changing environment
Demonstrated organizational skills; ability to multi task and juggle changing priorities on a daily and hourly basis
Strong objective decision making / problem solving skills
Proven PC knowledge & aptitude, ability to learn multiple new systems
Flexible hours depending on business requirement

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Execution Analyst (Transportation Customer Service) • Mississauga, ON, Canada

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