Claims Helper

Job Description

Job Description

Claims Helper (multiple roles)

Available roles :

Two types of Claims Helper roles are available :

• Claims Helpers in First Nations communities
• Claim Helpers in urban centres

Job type : Full-time | remote, in community or in urban centres

Starting Salary : $60,000–$65,000

Locations : Alberta, British Columbia, Manitoba, Quebec, New Brunswick, Ontario, Quebec, Saskatchewan, Nova Scotia, Yukon

Who we are :

Castlemain is a communications and engagement firm that specializes in Indigenous settlements. We partner with clients committed to righting the wrongs of the past and investing in better pathways forward. Our team is dedicated to providing trauma-informed, culturally safe communications and community support programs.

About the role :

The First Nations Child and Family Services and Jordan’s Principle Settlement is aimed at compensating those harmed by discriminatory underfunding of the First Nations Child and Family Services Program, as well as those impacted by the federal government’s narrow interpretation of Jordan’s Principle. The Settlement Agreement was approved by the Federal Court on October 23, 2023.

As a Claims Helper you will be working with sensitive and thoughtful subject matters that may be emotionally challenging and complex. In your role you will need to provide a safe and respectful space for dialogue with Class Members, providing them with trauma-informed support to ensure they are well-informed and empowered throughout their Claims journey. This includes supporting them over the phone, virtually or in person to help them :

Key responsibilities :

Role-specific requirements :

First Nations Community Claims Helper

Travel : some travel required, a valid driver's license and regular access to reliable transportation is highly desirable. Evening and weekend work may be required based on community needs.

Residency : Applicants must live in or near their assigned region.

Internet : Must have access to reliable internet.

Urban Claims Helper

Travel : some travel required, a valid driver's license and regular access to reliable transportation is highly desirable. Travel may include nearby cities or towns. Evening and weekend work may be required based on community needs.

Residency : Applicants must reside in or near a major urban center within their assigned region.

Internet : Must have access to reliable internet.

Who we’re looking for :

What we offer :

If you require accommodation during the recruitment process, please inform us, and we will work to meet your needs.

Castlemain has implemented a Special Hiring Program with the aim of establishing a workforce representative of the community that Castlemain services, pursuant to the First Nations Child and Family Services, Jordan’s Principle, and Trout Class Settlement, and to promote the employment of Indigenous Peoples inside and outside of Indigenous communities. Accordingly, in alignment with its Special Hiring Project, Castlemain collects information from job applicants regarding the applicant’s self-identification as First Nations, Métis, or Inuit. Castlemain uses this information to carry out its Special Hiring Program. For example, Castlemain uses such information to inform our hiring and employment practices, remove barriers in the recruitment process for Indigenous applicants, and fulfill the requirements for certain roles.

Qui nous sommes :

Castlemain est une entreprise de communication et d'engagement spécialisée dans les règlements relatifs aux Premières Nations. Nous collaborons avec des clients engagés à réparer les torts du passé et à investir dans de meilleures perspectives d'avenir. Notre équipe s'engage à fournir des communications et des programmes de soutien communautaire informés par les traumatismes et culturellement sécurisants.

À propos du poste :

Le règlement pour les Services à l’enfance et à la famille des Premières Nations et le Principe de Jordan vise à indemniser les personnes ayant subi un préjudice en raison d’un sous-financement discriminatoire du programme des Services à l’enfance et à la famille des Premières Nations, ainsi que celles affectées par une interprétation restrictive du Principe de Jordan par le gouvernement fédéral. L'Accord de règlement a été approuvé par la Cour fédérale le 23 octobre 2023.

En tant qu'Aide aux réclamations, vous travaillerez sur des sujets délicats et complexes pouvant être émotionnellement exigeants. Votre rôle consistera à offrir un espace sûr et respectueux pour dialoguer avec les Membres du groupe, en leur fournissant un soutien informé par les traumatismes pour qu’ils soient bien informés et autonomes tout au long de leur parcours de réclamation. Cela inclut les aider par téléphone, virtuellement ou en personne pour :

Principales responsabilités :

Exigences spécifiques au poste :

Aide aux réclamations dans les communautés des Premières Nations

Aide aux réclamations dans les centres urbains

Profil recherché :

Ce que nous offrons :

Si vous avez besoin d'accommodements lors du processus de recrutement, veuillez nous en informer et nous ferons de notre mieux pour répondre à vos besoins.