Business AnalystStafflink • Toronto, ON
Business Analyst
Stafflink • Toronto, ON
30+ days ago
Job type
- Full-time
Job description5+ years’ experience in Salesforce Service Cloud, NICE InContact VCC / IVR. Salesforce certifications (Admin, Analyst, or Consultant). Experience in legacy system migration, contact center tech, and middleware. Strong documentation, communication, and stakeholder management skills. Proficient in Power BI / Tableau, Jira, and Microsoft Office tools.
Job Description
Join our Global Consumer Services team to lead Salesforce and NICE InContact VCC integration initiatives. You'll work cross-functionally with business and IT teams to design, implement, and optimize solutions that improve customer service operations. Key Responsibilities :
- Drive full lifecycle project execution (analysis to deployment) for Salesforce Service Cloud.
- Lead business / IT requirement sessions and translate needs into scalable Salesforce solutions.
- Manage system enhancements, integrations (legacy / cloud), and go-live support.
- Own business continuity tasks including root cause analysis, configuration updates, and platform optimization.
- Collaborate with vendors and internal teams to ensure aligned delivery.
Qualifications :
Create a job alert for this search
Business Analyst • Toronto, ON
Similar jobs
At Astellas, we strive to become a cutting-edge, value-driven life science innovator.This means working at the forefront of healthcare change to turn innovative science into VALUE for patients.What...Show more
Business Analyst – Digital & API Solutions (Banking domain).The Business Analyst will work closely with business, technology, and architecture teams to define, analyse, and deliver digital bank...Show more
You will join our rapidly growing data science and digital analytics team at Staples Canada.As part of the eCommerce Product group, we drive data availability and analytics and empower both custome...Show more
A leading data and analytics company located in Richmond Hill, Canada is seeking a Sr.Market Data Analyst to join its Content Acquisition team.
The successful candidate will be responsible for sourc...Show more
Posted Saturday, February 7, 2026 at 5 : 00 AM.Miller Avenue, Markham, ON (On-Site).Regional Manager / Corporate Operations Technology Specialist.
Monday to Friday, Flexible (9 hours per day).As a prou...Show more
A leading financial institution in York Region, Markham is seeking a Compliance Reporting Analyst to design and enhance enterprise dashboards.
This role involves data modeling and analysis for decis...Show more
Our client, a market leader in the graphics industry is looking for a Business Planning Specialist.Managing forecasting process ensuring that there is always a high qualify forecast loaded into the...Show more
We are looking to have a full-time bilingual (French / English) Lease Analyst join our team!.The Lease Analyst, in conjunction with our RealLease technology platform, supports our clients nationwide ...Show more
B’Astellas Canada – At Astellas, we strive to become a cutting‑edge, value‑driven life science innovator.This means working at the forefront of healthcare change to turn innovative science into VAL...Show more
Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick.Enercare is ...Show more
Reporting to the Director of Business and AI Integration, the Business Integration Manager plays a pivotal role in bridging technology enablement with operational support for construction and utili...Show more
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.We have a long history in the industry with our roots dating back over 110 years...Show more
Senior Analyst - Investor Relations.Director of Investor Relations.Hybrid / Corporate Office in Richmond Hill.Venterra Realty is a growing developer, owner, and operator of multifamily apartments w...Show more
Director of Infrastructure and IT Operations.Hybrid / Corporate Office in Richmond Hill, Ontario.Venterra Realty is a growing developer, owner, and operator of multifamily apartments with 90 mixed-...Show more
A leading recruitment firm is seeking a newly qualified Chartered Professional Accountant (CPA-CA or CPA) in Markham.This role involves operating as the local finance lead, overseeing month-end act...Show more
MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors.
Through collaboration, ingenuity and ...Show more
Get AI-powered advice on this job and enjoy exclusive features.At Aviva, our values—Care, Commitment, Community, and Confidence—are at the heart of everything we do.
Are you passionate about data an...Show more At Astellas, we strive to become a cutting-edge, value-driven life science innovator.This means working at the forefront of healthcare change to turn innovative science into VALUE for patients.What...Show more
Business & Technical Analyst
Astellas • Markham, ON, Canada
Full-time
Last updated: 30+ days ago
Business Analyst - API Solution
Astra North Infoteck Inc. • Toronto, ON, ca
Full-time
Quick Apply
Last updated: 12 days ago
Senior eCommerce Analyst
STAPLES Canada • Richmond Hill
Full-time
Last updated: 24 days ago • Promoted
Senior Market Data Analyst - Canada Real Estate Data
Digital Map Products • Richmond Hill
Full-time
Last updated: 16 days ago • Promoted
Markham - Operations Analyst
Human Resources • Markham
Full-time +1
Last updated: 13 days ago • Promoted
Compliance Data Analyst : Power BI Dashboards & Insights
TD • Markham
Full-time
Last updated: 2 days ago • Promoted
Business Planning Specialist
ROSS • Markham
Full-time
Last updated: 24 days ago • Promoted
Bilingual Lease Analyst (FR / ENG)
BGIS Global Integrated Solutions Limited • Markham
Full-time
Last updated: 6 days ago • Promoted
Business & Technical Analyst
Astellas Pharma • Markham
Full-time
Last updated: 24 days ago • Promoted
Business Process Analyst
Enercare • Markham
Full-time
Last updated: 24 days ago • Promoted
Business Integration Manager
Black & McDonald Limited • Markham
Full-time
Last updated: 24 days ago • Promoted
Sr Business Data Analyst
Hydroone • Markham
Full-time
Last updated: 2 days ago • Promoted
Senior Analyst - Investor Relations
Venterra • Richmond Hill
Full-time
Last updated: 24 days ago • Promoted
Application Support Analyst
Venterra Realty • Richmond Hill
Full-time
Last updated: 24 days ago • Promoted
Senior FP&A Analyst - SaaS, Hybrid (Markham)
Canadian Accounting Consultants [CPA Recruitment] • Markham
Full-time
Last updated: 24 days ago • Promoted
Business Analysts
Mobis Parts Canada Corporation • Markham, Ontario, Canada
Full-time
Quick Apply
Last updated: 30+ days ago
Actuarial Analyst
Aviva Canada • Markham
Full-time
Last updated: 24 days ago • Promoted
Business & Technical Analyst - Now Hiring!
Astellas • Markham, ON, Canada
Full-time
Last updated: 30+ days ago