Box Office Attendant

Who we are...

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.

At the PNE, we strive to create an environment that reflects our organization's core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to "Deliver Memorable Experiences" for all who interact with the PNE whether it is our guests, our employees, or the community.

We are looking for hard-working and motivated individuals to join our PNE Box Office Team and work under the direction of the Senior Account Manager, Ticket-Leader. The PNE's Ticket Leader Box Office offers premier ticketing services for concert promoters, bands, professional sports teams, arenas and other venues. Box Office staff are responsible for day to day operations of various events at the PNE such as: Concerts, Events, Tradeshows, and any other events operated by the Ticket Leader Box Office. If you have a passion for the events industry, then this is a perfect opportunity for you!

Why join our Team?

• Exhilarating and fun-loving culture
• Flexible work environment
• Opportunity for free or discounted tickets to shows, events, sports games, and much more
• Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
• Competitive compensation package
• Opportunity to create lasting memories and friendships!

What will you do this year?

In your role as a Box Office Attendant, your primary accountabilities will be to:

• Respond to patron inquiries regarding any information related to ticketed events such as: building information, directions, event seating, ticketing, parking and general concerns during the sales process.
• Answer multi-line inbound calls and respond to event inquiries via email in a timely manner.
• Handle charges by phone, address account inquiries, adhere to confidentiality and security protocols, and provide excellent customer service.
• Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and any other communication regarding event updates
• Describe venue layouts and seating locations to patrons when answering inquiries
• Balancing & Accounting for credit/debit receipts for daily sales transactions
• Entering new patron's information into the database following policies and procedures established by the Center and updating existing patron information as necessary
• Organizing and distributing "will call" tickets and conducting light administrative duties
• Call customers to advise of event changes and/or cancellations as required
• Perform other related duties as assigned

What else?

• Must have successful completion of Grade 12
• Previous experience with booking seats using a manifested seating map is considered an asset
• A minimum of one to two years' work experience in customer service; prior knowledge or experience in box office operations, retail operations or call center operations is considered an asset
• Must have advanced proficiency with Microsoft Office (Outlook, Word and Excel)
• Previous experience with ticketing software considered an asset
• Ability to work in a fast-paced environment with changing requirements with ease
• Ability to work professionally, courteously and tactfully with guests and staff internally
• Must be able to work a variety of shifts on a part-time basis which includes weekdays, weekends, and evenings
• Must be available a minimum of 4 shifts per week, three weekdays and one weekend. Shift hours can start as early as 7:45AM, and end as late as 11:00PM.
• Candidates must undergo a Criminal Record Check

Who are you?

• Excellent guest service skills
• Skillful communicator
• Detail-oriented
• Strong time-management skills

Where and when to APPLY?

Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.

The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca .