Security Operations Center Operator- Full Time

Security Operations Center Operator – Full Time

Join to apply for the Security Operations Center Operator – Full Time role at Securiguard Services Ltd. . At our Burnaby Office, we are hiring for a full‑time Security Operations Center Operator. This is a key customer service position in the company, responsible for making internal calls to our employees and ensuring their safety and well‑being on the field. The Dispatch team is also the first point of contact for all inbound employee calls to the Head Office. You will be ensuring our Security Officers receive quick and efficient support.

What Would You Do

• Act as the main point of contact for all security guards and customer contact after hours
• Schedule all after‑hour requests
• Dispatch appropriate mobile resources to various sites
• Maintain database records of all Securiguard policies and procedures
• Manage break relief for Securiguard sites
• Ensure employees are checking in every hour or as required
• Work effectively with other team members to ensure that departmental goals and key performance indicators are achieved or exceeded
• Keep track of ongoing issues, resolving problems with the team and keeping client and personal up to date on progress.

What You Bring

Nice To Have

What's In It For You

Who We Are

At Securiguard we believe in living and acting by our values :

R.E.A.C.H.

Salary : $22.00 - $24.00 per hour

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