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Manager Commercial Training and Education (Mississauga, Ontario, Canada)
Manager Commercial Training and Education (Mississauga, Ontario, Canada)Smith+Nephew • Mississauga, CAN
Manager Commercial Training and Education (Mississauga, Ontario, Canada)

Manager Commercial Training and Education (Mississauga, Ontario, Canada)

Smith+Nephew • Mississauga, CAN
30+ days ago
Job type
  • Full-time
Job description

Manager Commercial Training and Education (Mississauga, Ontario, Canada)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The Canadian Sales Trainer is responsible for planning, coordinating, and delivering high-impact training programs, field coaching, and ongoing professional development to enable a high-performing sales organization across Orthopedics, Sports Medicine, and Advanced Wound Management . This role ensures that every sales professional in Canada is equipped with the product knowledge, clinical expertise, and selling skills necessary to deliver superior commercial results and best-in-class customer experiences.

A key focus of this position is to own the onboarding and training experience for all new hires across the three franchises, ensuring consistent integration, certification, and cultural alignment with Smith+Nephew’s standards of excellence.

Location : Mississauga Ontario, office based 3 days per week

What will you be doing?

Training Delivery & Field Coaching

  • Plan, coordinate, and deliver comprehensive training programs for both new and tenured sales professionals across all three business franchises.
  • Facilitate learning through diverse methods including classroom instruction, virtual sessions, field-based coaching, and on-the-job training.
  • Certify sales representatives on required competencies including product knowledge, procedural expertise, competitive differentiation, and selling methodologies.
  • Conduct field ride-alongs (~20% of time) to assess and reinforce application of clinical, procedural, and sales enablement skills.
  • Deliver training content aligned with the Global Commercial Training & Education (CT+E) competency framework and ensure consistent execution of the Smith+Nephew selling process.
  • Maintain accurate training documentation and progress tracking through the Learning Unlimited platform and CRM tools.

Onboarding & Development

  • Lead and coordinate the full onboarding process for new sales hires across Orthopedics, Sports Medicine, and Advanced Wound Management in Canada.
  • Partner with HR, Sales Leadership, and Global Training to ensure a structured, engaging, and impactful onboarding journey that accelerates time-to-performance.
  • Evaluate onboarding effectiveness and make continuous improvements to program design and delivery.
  • Coaching & Performance Enablement

  • Act as a mentor and role model for the salesforce and field managers, cultivating a culture of continuous learning and coaching excellence.
  • Collaborate with managers to identify performance gaps and co-develop individual development plans.
  • Establish governance and tracking metrics to measure coaching impact and learning outcomes.
  • Strategic Training Planning & Collaboration

  • Conduct ongoing training needs assessments in partnership with Commercial Leaders, Marketing, and Clinical teams to align training with business priorities.
  • Develop annual and quarterly training plans to support corporate strategies and growth objectives.
  • Collaborate with Global / US CT+E partners to leverage corporate training resources and maximize learning efficiency.
  • Represent the Canadian CT+E function in leadership meetings, sharing progress reports, ROI metrics, and strategic recommendations.
  • Support the utilization and continuous improvement of the Customer Experience & Innovation Lab for hands-on training and product demonstrations.
  • What will you need to be successful?

  • Dynamic and engaging public speaker with excellent facilitation and presentation skills.
  • Strong communication and interpersonal skills with the ability to influence and inspire others.
  • Creative thinker with experience designing branded or instructional content.
  • Highly organized, process-oriented, and able to manage multiple projects simultaneously.
  • Proactive, self-motivated, and capable of working independently.
  • Strong understanding of sales effectiveness principles, adult learning methodologies, and coaching frameworks.
  • Education & Certifications

  • Bachelor’s degree required.
  • Bilingual (English proficiency required; French proficiency strongly preferred).
  • Certifications in adult learning, facilitation, or coaching (e.g., Langevin Learning, Bob Pike, Train-the-Trainer, Challenger, Lane 4) are an asset.
  • Project management and / or instructional design certifications are a plus.
  • Experience

  • 3–7 years’ experience in commercial, training, or marketing roles within the medical device or healthcare industry (preferably with Smith+Nephew or similar organizations).
  • Proven success in sales training delivery, field coaching, or commercial enablement roles.
  • In-depth understanding of sales processes, medical device markets, and customer engagement dynamics.
  • You Unlimited.

    We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

    Inclusion and Belonging-  Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about on our website (

    Investing In Your Future : RRSP Programs, Tuition Reimbursement

    Work / Life Balance : Flexible Personal / Vacation Time Off, Paid Holidays, Floating Holidays, Paid Community Service Day

    Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave

    Training : Hands-On, Team-Customized, Mentorship

    Extra Perks : Discounts on fitness clubs, travel and more!

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    Manager Commercial Training and Education Mississauga Ontario Canada • Mississauga, CAN

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