Director, Claims

We currently have an opening for a permanent Director of Claims based out of our office. As a key member of the Senior Management team, reporting to Vice President of Claims, the Director of Claims provides strategic leadership and oversight of the claims handling department at Peace Hills Insurance. This role is responsible for ensuring that Claims Managers and their teams are consistently striving for best-in-class claims service while supporting corporate policies and procedures. The Director plays a critical role in communicating with senior leaders throughout the company and with external stakeholders with the company’s broader business objectives and growth strategy in mind.

What You'll Do

• Responsible for the performance of the claims handling teams by providing strong leadership to the claims line managers, consistently striving for improvement across different claims functions and branches;
• Participate in, and contribute to, the development of claims strategies and operational plans;
• Engage with the senior management team in corporate strategic planning while ensuring claims operations support and align with organizational priorities;
• Ensure that the Claims department is following established best practices while always providing an excellent claims experience for our policyholders;
• Work collaboratively with claims managers to consistently deliver support to staff across all lines and offices;
• Work in collaboration with the Vice President of Claims to support tactical decision-making as it impacts the staffing and structure of the claims department ensuring alignment with corporate strategic plans;
• Lead the claim response to catastrophic events including coordinator with external support services and vendors, impacted brokers, and insurance industry, as well as government officials;
• Demonstrate fiscal responsibility and sound decision-making when engaging and building business relationships with vendor partners including independent adjusters, lawyers, contractors, engineers and experts, and other services that provide operational support to the claims team;
• Ensure that staff training is being delivered by the claims managers and supervisors in an ongoing and consistent manner to support the continued development of claims employees;
• Support the claims audit function working alongside the Quality Assurance Advisor to track results and maintain adherence to quality control and customer service standards. Confirming that any follow-up actions identified in the audit results are addressed in a timely manner;
• Actively participate in IBC and Government working committees as required;
• Demonstrate a commitment to continuous learning and leadership development;
• Various other duties as required.

What You'll Bring

• A minimum of 15 years of multi-lines claims experience, including auto, property and injury claims, with a minimum of 5 years of leadership experience at the Management level;
• Demonstrated experience in leading catastrophe responses;
• Proven ability to work collaboratively with senior management across different departments;
• Understand of the broker business model and how to serve the needs of our independent broker force;
• Understanding of reinsurance line guides and treaties;
• Guidewire experience would be considered an asset;
• CIP/FCIP designation (or working towards) would be considered an asset.

What You'll Experience

• Competitive base pay with annual bonus eligibility
• Healthy work-life balance including a day off every 4 weeks
• Matching contributions to your Registered Pension Plan
• Personal insurance reimbursement
• Social events held throughout the year
• Celebration of your team’s achievements each year with an annual staff appreciation event
• A career in a stable and essential industry, at a company with an exceptional corporate culture and opportunities for professional development and advancement

Why Peace Hills

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Ready to apply? Send your resume and cover letter to hr@phgic.com
This job posting will remain open until a suitable candidate is found.