Bank Fraud Servicing Representative - S

Help us boldly shape retail in Canada

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.

Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

This is a non-French speaking remote role. Applicants located in Ontario are invited to apply.

What you’ll do

Role we are currently sourcing for :

Remote) Bank Fraud Servicing Representatives :

• Inbound / outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner
• Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames

Who you are

We are looking for individuals who are :

While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be.

Hours of our contact centre are :

Monday to Friday 8am-8pm

Saturday and Sunday 8am-6pm

Shifts will be primarily evenings and weekends