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Call Center Agent

Call Center Agent

Seronda NetworkHalifax, NS, CA
4 days ago
Salary
CA$34,000.00–CA$55,000.00 yearly
Job type
  • Full-time
Job description

Job Ad : Call Center Agent- Seronda Network (Halifax, NS)

Job Title : Call Center Agent

Company : Seronda Network

Location : Halifax, NS

Salary : $34,000 - $55,000

Job Type : Full-Time

About Us :

Seronda Network is a forward-thinking consulting firm that provides businesses with customized solutions to enhance operational efficiency and strategic growth.

Based in Halifax, we are known for our client-centered approach and a culture that values innovation, collaboration, and personal growth.

As part of our expansion, we are seeking a proactive and organized Call Center Representative to support our executive team.

Job Description :

Seronda Network We are seeking a motivated and customer-oriented individual to join our team as a Call Center Agent.

In this role, you will be the first point of contact for our customers, providing exceptional service and support over the phone.

Our Call Center Agents play a crucial role in maintaining customer satisfaction and building long-lasting relationships.

Responsibilities :

  • Handle incoming calls from customers promptly and professionally.
  • Respond to customer inquiries regarding products, services, and account information.
  • Resolve customer complaints and issues in a courteous and effective manner.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Follow up on customer inquiries to ensure resolution and satisfaction.
  • Provide product and service information to customers as needed.

Skills Required :

  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in customer service or call center environment preferred.
  • Excellent verbal communication skills with a clear and friendly voice.
  • Strong active listening skills and the ability to empathize with customers.
  • Basic computer skills, including familiarity with CRM software and Microsoft Office.
  • Ability to multitask and work effectively in a fast-paced environment.

    • Benefits :

  • Competitive salary range of $34,000 to $55,000.
  • Health, dental, and vision insurance.
  • Paid time off, including holidays and vacation days.
  • Opportunities for career growth and professional development.
  • Positive and supportive team environment.

    • If you're a motivated individual with a passion for organization and administrative excellence, we invite you to apply for the Call Center Agent role at Seronda Network!