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Human Resources Advisor
Human Resources AdvisorPortfolio Group • British Columbia
Human Resources Advisor

Human Resources Advisor

Portfolio Group • British Columbia
30+ days ago
Job type
  • Permanent
Job description

Posted On : 11th July 2024

Responsibilities :

  • To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
  • To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
  • To provide clients with supporting information / documentation to assist them in implementing the advice / solutions provided
  • To actively own cases to resolution, building rapport and working relationships with clients on each interaction
  • To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
  • To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
  • To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
  • To log all advice accurately onto Salesforce and other systems
  • To follow internal protocols for managing and escalating cases where applicable

Qualifications :

  • CHRP / CPHR designation is mandatory
  • 5+ years of experience in an advising role
  • Ability to work under pressure in a fast-moving, performance-driven environment
  • Excellent communication skills
  • Ability to juggle multiple tasks, prioritising your workload accordingly
  • Previous experience of working in a KPI / target driven environment would be highly desirable, ideally in a shared
  • service centre
  • The ability to motivate yourself and those around you
  • An organised self-starter with an enthusiasm for exceptional service delivery
  • Benefits :

  • Day off on your birthday
  • Enhanced Benefits with Health and Dental Coverage
  • We offer a Registered Retirement Savings Plan (RRSP) Matching Program
  • Downtown Location
  • Vacation Days increase after 2 and 5 years’ service
  • MC47809

    INDCAN

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    Human Resources Advisor • British Columbia

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