IT Operations Technician

Why should you consider joining Auvik?

• You want to work at a company that is building impactful, relevant technology.Auvik’s network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It’s more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.
• You want to work with a leadership team who are transparent and trustworthy.Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen.
• You want to work with a product customers love.People rave about what we’ve built—our latest NPS was 57 (phenomenal!). Our customers are smart, aspirational, and highly technical. It pays to get the details right.
• You want regular opportunities for learning and growth.With ongoing feedback from leadership, you’ll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you’re prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.
• You want the flexibility to manage your work, your way.We’re a fully distributed team and we’re prepared to continue to support working from home (or the space you choose!). When we’re able, we’ll have Auvik hubs in Waterloo and Barcelona for you to leverage if needed. We trust you to get the job done where you feel most comfortable and effective.

What’s this role about?

By being part of Auvik’s IT team, you’ll help implement, maintain, administer, and support internal IT infrastructure such as network, hardware, and end-user systems and software.

What will I be doing?

As a champion for enabling employees through technology at Auvik, these are a few of the things you’ll do:

• Ensure all IT devices and systems are in working order to optimize operations
• Provide best in class customer service for user support requests
• Work with Auvik’s outsourced managed service providers
• Complete new device setup & delivery
• Handle hardware troubleshooting and repairs
• Document new and existing IT processes and procedures
• Help update and patch endpoints
• Take part in additional projects as required
• Maintain Auvik's IT Asset Inventory
• Align with the Security team on best practices

What are we looking for?

• Advanced Google Workspace knowledge
• Okta or similar Identity Provider experience
• Previous Ticketing System management experience in a corporate environment
• Experience providing remote IT support
• An expert on Apple Mac hardware & software
• Proven customer service
• Versed in AI fundamentals and a good understanding of current offerings (OpenAI, Gemini, etc)
• Location note: Auvik is a fully remote company. For this role, we are looking for someone located near the Waterloo region, as there is occasional in-person collaboration with our MSP - typically once per quarter.

Are there bonus points?

Yes! We’ll give your application extra credit if you have one or more of these:

• Previous help desk experience in a corporate environment
• Mobile Device Management supporting a global team
• Intermediate scripting or development knowledge (Python, APIs, etc)
• A good understanding of AWS

How do I apply?

Make sure you include these two things:

• A note that tells us why you’re a great match for this role and Auvik
• Your resume

Thanks and good luck. We look forward to hearing from you.