EOI - Program Administrator, SHC

Job Description

Title : Program Administrator

Reports to : Manager, Primary Care

Position Type : Full-Time, Permanent – 35 hours per week

Salary : $29.14 - $34.28 per hour

Vacancy Status : New Vacancy

Location : Street Health Centre, Kingston, Ontario

Position Summary

The Program Administrator is responsible for providing overall operational and administrative support in a primary care environment. They organize program support services and oversee various office systems. They work collaboratively with the multidisciplinary clinic team to support staff and ensure client / community needs are met. They direct clients and participants to appropriate services and maintain the client booking systems for health care services. In addition to scheduling responsibilities, this individual oversees the timesheet reconciliation as well as meeting administration (meeting agenda and minutes). Working directly with clients, physicians, nurse practitioners, nurses, medical secretaries, multidisciplinary healthcare providers, and other staff members, they support the provision of high-quality services. This includes supporting embedded specialist clinics, as necessary. The Program Administrator ensures smooth and efficient operations and creates a welcoming and non-judgmental atmosphere for clients accessing service.

As an employee of KCHC, the individual in this position will support the implementation and ongoing activities of Kingston’s new Primary Care Health Home, while also being well versed in KCHC’s overall clinical services. The Program Administrator will report to the Manager of the Primary Care Clinic and work closely with partners and community members.

Key Responsibilities

Office Systems

• Provides ongoing daily support to staff regarding operational issues.
• Oversees medical records management.
• Oversees the patient intake process, appointment booking system, and clinical support services.
• Ensures compliance with legal and organizational standards.
• Monitors inventory and orders supplies as required, tracking, and submitting purchase orders and invoices.
• Responsible for overseeing overall client service.
• Updates management on activities and issues.
• Supports safety, including monitoring area for cleanliness, and communicating with Public Health regarding any maintenance or facility needs, etc.
• Supports staff compliance with required occupational health and safety training and policies.

Administrative Support and Logistics

Program Support

Quality Improvement

Organizational Responsibilities

Education, Experience and Knowledge

Knowledge, Skills and Abilities

Other Requirements

As a registered professional, to abide by and be accountable to the ethics and standards set out by the relevant regulatory body of the profession. All KCHC staff have a duty to understand and follow KCHC policies, uphold high ethical and professional standards, and maintain confidentiality and privacy, using tact and good judgment in all dealings with other staff and clients.

At Kingston Community Health Centres (KCHC), we understand that the work of Equity, Diversity, Inclusion, Indigeneity, and Accessibility (EDIIA) is ongoing. We are dedicated to being accountable, transparent, and responsive to the holistic needs of the communities we serve. We will continue to listen, learn, and take meaningful action to ensure that our policies, practices, and services create an environment where everyone, regardless of their identity or circumstances, can thrive.

We actively encourage individuals from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, persons with disabilities, and those who identify as members of the 2SLGBTQI+ communities, to apply to KCHC. Our commitment to EDIIA is a living practice, one that evolves as we grow and learn together. We pledge to contribute to building a system that is equitable, diverse, inclusive, accessible, and welcoming for all.

KCHC is an equal opportunity employer, respecting and embracing the needs and diversity of our employees. If you require accommodation to fully participate in the hiring process, please notify Human Resources.

Kingston Community Health Centres, 263 Weller Ave. Kingston ON, K7K 2V4

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