Customer Care Representative - Future Opportunities

Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.

We’re looking for passionate  Customer Care Associates  to join our Customer Contact Centre and are eager to grow their career with Canada’s only live broadcast retailer – Today’s Shopping Choice (TSC). Today's Shopping Choice (TSC – part of Rogers Sports and Media ) is a leading interactive, multi-channel retailer, offering a vast assortment of exclusive products and top brand names to its customers.

As Canada's only live broadcast retailer, Today’s Shopping Choice (TSC) incorporates entertainment, inspiration, personalities, and industry leaders to provide a unique shopping experience. Customers can find exceptional selections in Health & Beauty, Jewellery, Home / Lifestyle, Fashion / Accessories, and Electronics through our ecommerce platform and Customer Contact Centre. (  )

We are currently recruiting for  Part-Time  postions for our Mississauga location. This position provides a superior customer experience by supporting and resolving customer inquiries related to their purchases.

You are :

Empathetic : You are someone who is able to show understanding and relate to the customer

Outgoing : You are someone who is friendly and approachable

Patient : You are someone who regardless of the situation can support the customer in a tactful, meaningful and effective manner

Passionate : You are someone who loves providing the best customer experience.

Customer Champion : You are passionate about providing world class customer service and sales solutions

You get to :

Promote and recommend the latest TSC (Today’s Shopping Choice) products to customers

Receive inbound calls and provide the best experience to our customers

Take ownership to resolve customer issues from the beginning to end

Work with a supportive and dynamic leadership team that will encourage your growth and development

You must have :

Availability to work on a flexible schedule including days, evenings, weekends, and select statutory holidays to meet customer demand

Expert communication and listening skills

A willingness to be open to feedback and coaching

An ability to remain calm and polite when working under pressure

An ability to navigate multiple software applications

To ensure your success, we require all new hires to complete a mandatory six-week full-time training program at the beginning of their tenure.

Schedule : Part Time

Shift : Variable

Length of Contract : Not Applicable (Regular Position)

Work Location : 59 Ambassador Dr (096), Mississauga, ON

Travel Requirements : None

Posting Category / Function : Call Centre Operations & Customer Service / Sales

Requisition ID : 312469