Desktop Technician

Desktop Technician

On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technician.

Desktop Technician – Job Description

• When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there

• You act as the single point of contact for all technology related issues

• Provide supervised systems level support for production endpoint systems, as well as development systems

• This support comprises of technical assistance to users, resolution and prevention of problems in a production environment and systems level software installation and updates

• You will also act as a technical liaison with other departments for assistance with implementing new projects

• Managing customer issues, resolving them directly or engaging internal resources to do so

• Ability to be hands-on during mid to complex project deployments into production

• This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity

• You have a passion to ensure that all tasks are completed within a timely manner and all tasks are being logged through our ServiceNow ticketing system

• Empathetic and can portray an accurate sense of urgency and professionalism when interacting with customers

• Sharing information and collaborating with members of the team to find innovative solutions

• Tasks vary from troubleshooting to being a liaison to different groups and business lines

Desktop Technician – Mandatory Skills

• 3-5 years of experience in a desktop technician role or similar position in a medium to large corporate environment

• 3+ years of hands-on working experience in utilizing your problem-solving & decision-making skills to provide both technical support and customer service in a fast paced, high demand office environment

• 2+ years of hands-on technical working experience in resolving technical issues related to Windows 10 Operating System for PCs & Macintosh iOS/macOS

• Ability to demonstrate your technical working knowledge on all aspects of end-user computing, to deal with complex technical issues, which range from PCs, Laptops, Tablets, Networking, Mobile Devices, & Printers

• Working knowledge in the use and support of Office 365 (i.e., Microsoft Outlook/Teams/SharePoint/Excel)

• Possess excellent organizational skills to manage multiple complex initiatives

• Excellent verbal and written communication skills

• Excellent and proven customer service focus record

• Able to work with minimum supervision and in collaboration with a large team

• Strong relationship and people-oriented skills

• You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors

• Post-secondary degree in computer science or in a relevant field of study

Desktop Technician - Nice to Have Skills

• Previous Banking/FI Experience an asset

Desktop Technician - Assignment Start Date

ASAP – 12 months to start

Desktop Technician - Assignment Location

Toronto, ON – Work Onsite