Job descriptionJob OpeningaLocation :Expected Start Date :Full Time :Permanent :Posting End Date :Job Description :Aurora Finance System and Functional Specialist - Administrative Assistant 3 (AESES)New Budget-Funded Continuing Full-Time 35.00 hours/week Monday to Friday, 8:30 am to 4:30 pmSalary Range: $30.76 - $43.35 per hour ($55,983.20 - $78,897.00 per annum)Proposed Start Date: July 8, 2024Trial/Probation Period: 840.00 work hours For more information, please contact:Kristine Ward, Manager, Financial Systems@ :- Ensures systems are operating correctly and providing University staff accurate access to financial information.- Liaise with technical supports from internal and external teams to manage system integration and interface requirements.- Maintain and monitor overnight data load processes and resolve issues with technical resources. - Designs new and maintains existing financial reports for clients.- Load and validate tables and data to financial systems.- Liaise with the system administrators and Manager to address issues requiring the University's software providers input.- Run and review reports regularly to ensure functionality and compliance with policies, procedures and internal controls.- Creates and tests reports to maximize benefits to procedural efficiencies.- Examines monthly release notes from system suppliers, documents changes and identifies recommendations. - Create and maintain test scenarios for use when testing new system versions or system tasks for varying teams and job functions. - Performs testing and documents results for software updates on the financial systems and related projects.- Researches, develop and implement resolutions to problems encountered with applications, releases, and enhancements. - Maintain problem logs, evaluate trends and provide options to provide solutions to problems encountered. - Addresses identified system issues/concerns and collaborates with system administrators or technical supports if needed to provide a resolution. - Participates in the development of potential system changes and enhancements to respond to clients' needs with system administrators, Manager, or other technical supports.- Research and documents procedures, system functionality and best practices of the financial systems with other internal and external experts and software suppliers.- Provide regular updates to Manager Financial Systems on system issues and changes with status, progress, roadblocks, recommended options.- Maintains and develops custom reports for Financial Services departments as requested or when needed for troubleshooting purposes.- Provides direction and support to users of the Aurora Finance systems and helpdesk staff by answering calls or emails.- Ensures client complaints and suggestions are addressed in a timely manner.- Resolves problems encountered by users by analysing, researching, and determining the best possible solution or providing viable alternatives that are within policy and procedures and resolving exceptions to the rule.- Administer & assist with system training sessions. - Develop new training resources using varying formats including web content, documents, videos, and in-class sessions to support business needs.- Observe trends and repetitive issues to research options to optimize systems, training and supports.- Works to continuously develop an understanding of client groups' activities and needs.- Maintains client relationship management processes and activities to support the advancement of positive client relationships - Promotes system and process "best practices" to internal users. - Promotes the visibility and benefits of Financial Systems services and works to enhance the identity of the team as an effective service organization.- Acquires and maintains an in-depth knowledge of clients' business functions to ensure that the operational drivers of clients are understood, maintained, and integrated into Financial Systems support.- Administer & assist with system training sessions.- Reviews and updates the financial systems intranet support pages.- Supports other Financial Services teams with intranet and internet updates.- Supports the creation and management of Financial Services forms and actively seeks new options to distribute and collect information.- Contributes to identifying communication needs related to the financial systems.- Perform other related duties as :MINIMUM FORMAL EDUCATION/TRAINING:- A undergraduate degree in a related discipline required. - Training in Business System Analysis, accounting for business and financial management, adult teaching or other related professional development is an asset. EXPERIENCE:- Minimum of 3 years' experience supporting implementation and administration of complex financial management systems, and performing data analysis, with a focus on processes, data integrity and collaboration is required. - Must have experience in supporting business processes and business process improvements. - Proven knowledge of several large complex technological systems, concepts and definitions used in an accounting environment is required.- Previous experience reviewing system requirements and recommending appropriate system management measures is required. - Experience with multiple hardware and software environments is required. - Knowledge of components of application and infrastructure is required. - Experience with tools and technologies used to design, plan, and validate confidential financial data is required. - Strong understanding of the delivery of business solutions using formal development methodologies/processes is required. - In-depth experience and understanding of client service and business relationship management is required.- Experience with working with a team for system implementations, application management and business processes required. - Must have experience developing and delivering training materials in a variety of formats.- Previous experience working in a major financial system and familiarity with the University of Manitoba or non-profit environment preferred.- Candidates working towards a professional accounting designation and/or a Business System Analyst certification preferred. - Knowledge of varying software programs to manage development and distribution of training materials is preferred. - Demonstrated experience implementing application and infrastructure solutions, technology components and operational processes are an asset.- An acceptable equivalent combination of education and experience may be considered. SKILLS AND ABILITIES:- Strong verbal and written communication skills required, including technical writing.- Strong presentation skills required.- Strong problem solving and customer service skills required.- Demonstrated design and documentation skills are required. - Demonstrated planning and organizational skills are required. - Demonstrated tact and discretion in preparing, disclosing and handling information of a confidential and/or sensitive nature is required.- Exceptional interpersonal skills in areas such as teamwork, classroom facilitation and collaboration are required. - Must be skilled in the use of a computer and the advanced features of M365 (Excel, Word, Access, PowerPoint, Teams, and Outlook, etc). - Ability to multi-task and manage projects required.- Ability to work effectively in a diverse team environment is required.- Ability to quickly comprehend the functions, capabilities, and applicability to internal processes of new technologies is required. - Proven ability to adopt productive solutions and ways of approaching situations to address issues or concerns raised by clients is required. - Proven ability to articulate complex concepts and procedures to audiences with varying levels of system or process expertise is required.- Proven ability to develop strong interpersonal working relationships is required. - Ability to work in a professional, confidential, and productive way required- Ability to adapt to an ever-changing environment and promote change in departments required- Satisfactory work record, including satisfactory attendance and punctuality, is Information :The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).
