Store Manager

If you are a proactive leader with strong organizational skills and a flair for merchandising, we would love to have you on board to elevate the gift shop experience at one of Whistler’s cornerstone retail stores today. Seeking someone to guide a dedicated team of sales associates, ensuring that all staff deliver an exceptional experience, and help cultivate a friendly and welcoming environment.

About the Role, Benefits & Perks:

• Full-time, year-round.
• Salary starting at $73,000+ per year based on experience.
• Quarterly bonuses based on store performance; 10% of annual salary paid quarterly depending on sales goals.
• Paid Parking available during working hours.
• Annual Whistler Blackcomb Ski Pass available.
• Extended health benefits.
• Generous store discounts.
• Work- life balance supported by long term staff.

The Perfect Candidate:

• 1 to 2+ years experience in a retail environment with strong leadership abilities is an asset.
• Professional with an outgoing personality and passion for exceptional customer service.
• Strong organizational, operational, and planning skills for a customer service and sales focused environment.
• Experience with human resources, payroll, labour standard knowledge and scheduling. Computer savvy with knowledge of internet technology.
• Motivated, goal-oriented professional that takes initiative and contributes creative ideas to improve the business.
• Strong decision making, problem-solving and conflict resolution skills.
• Detail oriented professional that can oversee all aspects of maintaining a clean, organized and inviting environment.
• Available to work flexible hours when needed.
• Driver’s license with clean driving record.
• Takes initiative to develop team projects and identify incentive programs that will encourage engagement, motivation and involvement from all Team Members.
• Lead by example, being a positive influence on the team and able to deliver proactive employee evaluations.
• Confident with managing payroll and employee benefit package details.
• Experience with inventory and stock management.
• Develop and execute plans for continuous improvements in efficiency and customer experience.
• Manage cash deposits, petty cash audit, security system and POS updates, and other administrative duties.
• Other responsibilities as outlined in the full job description which is available during the interview process.

Responsibilities Include:

• Oversee all aspects of the store operations.
• Implement store strategies and customer service policy to achieve sales goals while creating a balanced, positive and supportive work culture.
• Set and implement policies and procedures for team members to optimize customer satisfaction and operational flow.
• Human Resource: Duties include BC Labour compliance, recruitment, hiring and onboarding new team members; continuous training and development, performance evaluations, team building initiatives for existing team members.
• Consistently foster a positive and supportive work culture to ensure employee motivation, engagement and retention.
• Labour Management: Scheduling for a balanced allocation of labour, vacation approvals and timely hiring to address the changing business levels. Accurate and timely payroll submission.
• Merchandising: Oversee displays, maintain well stocked shelves and organization in the stores; timely seasonal transitions and new product placement, clean and well-presented displays.
• Inventory Management: Oversee inventory levels and flow, accurate accountability of all inventory; processing and submission of all invoices and transfers.
• Workplace Safety/Maintenance & Order. Implementation of WorkSafe Standards/Safety Drills.
• Store Maintenance: Ensure the store is in good repair by reporting repair and maintenance issues, maintain cleanliness inside and outside and ensure walkways and windows are clean and window displays are neat and dust free.
• Administrative: Maintain timely correspondence and follow-up with customers, team members and suppliers. Ensure all POS, security systems and computers are operating well.
• Staff House Onboarding.

Applying is Easy!

1. Create a Profile and upload your resume here (you only have to do this once): www.whistler-jobs.com/apply
2. OR If you have already created a profile with us, simply email us to let us know that you’d like to chat about and why you’d be great! talent@whistler-jobs.com
3. Please do not reach out to the company directly as Whistler Personnel is doing the first round of interviews for this position. All applications must come through Whistler Personnel to be considered.

Our career matching and consulting services are confidential and FREE to job seekers – with no strings or commitments required.

We will review all applications and contact candidates who have been selected for further consideration or an interview. If you would like an update on your application, please email us at talent@whistler-jobs.com or call us at 604 398 4977 ext 2.

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