Customer Service

Locations

ON Guelph

Employment Type

Full Time

Date Posted

12-Jan-2026

Relocation Support

No

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

What does Smurfit Westrock do?

We are a manufacturing facility that makes corrugated sheets and boxes. Nothing fancy, but everyone needs boxes and we are busy and growing! We make boxes for some of the world’s largest suppliers and we need people who want a career in manufacturing to be part of our Smurfit Westrock family.

Job Opportunity:

This position offers backup to the Customer Service Representatives during peak vacation time.

The CSR receives and processes routine customer orders, handles inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers/port folio of accounts and sales staff. The CSR utilizes knowledge of products and product availability to provide a communications link to the customer. Apply some advanced skills to the position within functional area. Duties and tasks are frequently non-routine. Resolves most questions and problems and refers only the most complex issues to higher levels. The incumbent works under general supervision.

Candidates must be enrolled in a post-secondary education program in order to be considered for this position.

What you will be doing:

• Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact
• Provides schedule information within established guidelines
• Tracks orders and alerts appropriate staff of any potential delivery problems
• Attains pricing for any services and materials required for the manufacturing of customer’s item that must be manufactured at a different facility

What you need to succeed:

• Excellent communication, ownership, interpersonal and time management skills.
• Ability to communicate effectively, both oral and written; ability to develop and sustain cooperative working relationships; and a team player
• Ability to allocate one's time effectively, ability to prioritize workload; ability to work at a detailed level
• Ability to identify, analyze, and solve problems; ability to take decisive action
• Intermediate to advance skills in Excel, Word, and other Microsoft Office programs
• Be able to work from May to the end of August

This posting is for a new job vacancy. The hourly rate for this position is $23.00. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by May 30, 2026.

As part of our commitment to accessibility for all persons with disabilities, Smurfit Westrock will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact WestRock, Human Resources about your needs and we will consult with you to ensure suitable accommodation is provided.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.