HVAC Product Technical Advisor

HVAC Product Technical Advisor

Vancouver, BC Job ID 202607

Company Description

Our client provides best-in-class sustainable home and office comfort solutions. Sustainable comfort is a multi-billion dollar industry in North America, and this employer of choice is an industry leader in the manufacture and sales of innovative heat pump technology offering heating, cooling and ventilation solutions. They enjoy a massive global footprint and are looking to offer you an opportunity to be a part of their strong and diverse product team.

• Innovative Technologies: As a global leader in cutting-edge technology, the company provides a platform for individuals to work with and develop revolutionary technologies. The exposure and experience gained in such an environment are unmatched.
• Sustainable Future: Sustainability is not just a buzzword for this company. They are actively working towards creating eco-friendly technologies for a sustainable future, and by joining them, you can contribute directly to this critical global cause.
• Global Network: This industry-leader is part of a comprehensive global network. Working with them provides opportunities for international exposure and potential to work with a diverse array of professionals from around the world.
• Career Growth: They have a proven track record of supporting employees’ career growth, providing comprehensive professional development opportunities, and promoting from within.
• Inclusive Culture: This organization values diversity and inclusivity, and their workplace culture reflects these values. They believe that every employee plays a critical role in their success.
• Community Involvement: They are also committed to contributing to the communities in which they operate, offering employees opportunities to engage in meaningful community work and corporate social responsibility initiatives.

Compensation

Competitive compensation package is on offer, inclusive of a strong base salary, with bonus structure, and including comprehensive benefits, amongst other perks.

Position Description

As the HVAC Product Technical Advisor, your role encompasses a range of tasks aimed at providing timely and efficient technical services, support, and training for assigned product lines to cater to business needs and meet customer requirements. Located in the BC Sales Office, you will also handle related administrative responsibilities, including generating reports, communicating with stakeholders, and preparing RSA & warranty claim documentation.

Customer Support & Product Sales:

• Offer effective technical assistance to customers in resolving technical issues related to residential & light commercial HVAC products. This can be accomplished through communication with the Head Office and customers via email, telephone, or on-site visits to facilitate troubleshooting.
• Provide targeted support for product sales to achieve specific annual sales targets.

Training:

• Develop training curriculum aligned with business requirements, including creating training presentations, materials, and other necessary documents.
• Implement the training schedule and conduct training sessions as planned and requested by customers.

Technical Administration and Services:

• Collaborate with the BC Sales Management Team (Residential & Commercial) to ensure all BC staff stays informed about new product information, installations, services, and user and parts manuals.

General:

• Carry out all tasks in accordance with department and Company policies, procedures, and guidelines.
• Suggest and participate in the development of new products and solutions when required.
• Act as a backup resource for other technical support functions as needed.
• Provide regular updates to the Residential Business Manager BC.
• Fulfill any other assigned duties.

Experience

Minimum of 10 years of field experience providing service support for HVAC products.

Qualifications

• Hold an HVAC Mechanic, Technician, or other relevant certification related to the HVAC field.
• Have a valid Certificate of Qualification in Refrigeration.
• Demonstrate strong technical knowledge of residential & light commercial air conditioning and heat pump systems, with proven troubleshooting and problem-solving skills.
• Familiarity with ductless split systems and VRF technology.
• Exhibit good interpersonal, communication, and customer service skills.
• Previous experience leading classroom-based technical training is beneficial.
• Possess a strong working knowledge of Microsoft Office products (Word, Excel, PowerPoint).
• Be capable of working independently as well as in a team environment.
• Be willing and able to travel approximately 30-40% of the year.
• Hold a valid Driver’s License and have access to a reliable vehicle.

Education

• Have a valid Certificate of Qualification in Refrigeration.
• Hold an HVAC Mechanic, Technician, or other relevant certification related to the HVAC field.