Application Support Specialist (Accounting experience)

Job Details

Description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact to our client focused teams as an Applicant Support Specialist. This diverse team of specialists work as trusted advisors to support and utilize MNP’s accounting technologies that enable primarily French speaking team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Provide assistance to internal users on various applications for working papers, bookkeeping (desktop and cloud products), tax preparation, and in house custom templates for financial statements
• Assess requests and determine root cause of issues
• Understand functionality from a user perspective of accounting products used for preparation of files and client deliverables
• Develop an understanding of all components of MNP’s CaseWare templates
• Identify and trouble shoot application problems leveraging your accounting and technology knowledge and communicate those to the development team
• Escalate enquires in a timely manner to the development team for fixes, or to internal subject matter experts for issues requiring clarification
• Contact third party vendors when appropriate to request more assistance or report issues with functionality
• Document resolutions and workarounds in the knowledge base
• Build trust with internal users by regularly demonstrating a high level of expertise and professionalism
• Develop a thorough understanding of MNP’s services, businesses, and industry
• Contribute to the development of new ideas and approaches to improve work processes

Skills and Experience