Senior ServiceNow Product Owner

Remote Work : Yes

Overview :

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.

United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose.

Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about locally and globally.

We’ve only begun reimaging the future for our people, our customers, and the world.

Let’s create tomorrow together.

Zebra is seeking a Senior ServiceNow Product Owner to join and our dynamic development team!

As a key team member, you will be responsible for designing and leading solution development to highly complex business problems by using ServiceNow functionalities, integrations with other applications / services and through process design.

Come join us!

This role is remote in CANADA.

Responsibilities :

• Manages highly complex business problems to be solved with automated systems.
• Leads business partner and stakeholder discussions to determine business objectives and translates these into : (1) detailed requirements / stories for software developers, and / or (2) new or adjusted IT operational processes.
• Designs, implements, and supports and maintains software-as-a-service (SaaS) and enterprise-wide applications associated with the collection, retrieval, accessibility and usage of data for internal department planning and activities.
• Develops mission critical process flows and solutions for business problems utilizing a People, Process, and Technology approach .
• Performs basic configuration, setup, and updating of application, including table definitions and access control.
• Enters and ensures validity of data entered into established tables, fields and system databases.
• Designs extensions and tailored solutions utilizing ServiceNow functionalities and integrated applications / services for business scenarios.
• Builds and produces reports using query and flexible reporting tools to meet the requirements of business management and staff.

May set up user accesses and trains users on application.

• Recommends changes in applications development, maintenance, and system standards. Provides timely resolution of problems or escalation on behalf of customer.
• Performs system upgrades including planning and scheduling, coordination and deploying. Ensures availability and performance of systems and application environments through proactive as well as reactive analysis and maintenance.
• Leads cross-functional linked teams to address business or systems issues.

Qualifications :

Minimum Qualifications :

• Bachelor's Degree required. Advanced Degree preferred.
• 12+ years' work experience
• Candidates with 7+ years of experience will be considered if they have combined experience with ServiceNow administration, development, and / or Product Ownership along with relevant experience in IT operations and / or delivery.
• Must be ServiceNow subject matter expert.

Preferred Qualifications :

• Experience overseeing highly complex issues and applying advance root cause analysis
• Experience oversees management and strategy of documentation processes
• Ability to strategize IT solutions
• Ability to work collaboratively across multiple functional areas.
• Highly experienced in effectively providing direction to manage in a fast-paced, high growth, rapidly changing environment
• Strong written and verbal communication skills.
• Ability to translate technical topics into effective end user and executive level communications.
• Experience in IT operations and / or delivery.
• Combined experience with ServiceNow administration, development, and / or Product Ownership
• Demonstrated ability to interface with all levels of management
• Demonstrated ability to manage end user issues
• Subject matter expert with technical applications / solutions
• Ability to lead teams collaboratively
• Subject matter expert on applicable IT systems / applications
• Ability to design highly complex systems and tools
• Advanced analytical skills
• Ability to identify and manage process improvements

Know Your Rights :

Conozca sus Derechos :

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts.

Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system.

Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system.

If you are a victim of identity theft contact your local police department.