Talent.com
Customer Service Tech Support Advisor

Customer Service Tech Support Advisor

JobCart IncSt. Catharines, ON, CA
30+ days ago
Salary
CA$38,000.00–CA$40,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

YOU MUST BE PRESENT IN ONTARIO TO APPLY

Reference : -  JobCart.ca

Job Title : Customer Service Tech Support Advisor

Position Type : Full-time, Fixed Term Contract

Salary : $19.23 per hour

Hours of Operation : 7 days a week, 6 AM - 10 PM EST

About Us :

Join our team as a Customer Service Tech Support Advisor ! Join a team that partners with a leading Canadian multinational e-commerce giant. As a Customer Service Tech Support Adviso r , you'll not only provide exceptional technical support but also contribute to the success of a thriving e-commerce enterprise.

Key Responsibilities :

  • Engage with customers through various channels, including chat, async messaging, and phone, addressing complex scenarios as a Tier 2 Helpdesk professional.
  • Drive process improvements and recommend system / technology enhancements to elevate efficiency.
  • Leverage remote troubleshooting techniques to diagnose and resolve technical issues.
  • Walk customers through effective problem-solving processes, ensuring a seamless experience.

Day-to-Day Activities :

Your day-to-day activities will immerse you in the vibrant world of e-commerce :

  • Handling diverse customer channels, enriching your experience in a multifaceted industry.
  • Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner.
  • Contributing proactive recommendations for process improvements to enhance the customer experience.
  • Embracing new technologies and staying at the forefront of digital innovation.

    • Qualifications :

    Basic Qualifications :

  • 1 year of experience as a help desk technician and customer support role.
  • Tech-savvy with knowledge of office automation products, databases, and remote control.
  • High School Diploma or equivalent.
  • Flexibility with hours of operation.

    • What We Offer :

  • Competitive pay rate of $19.23 per hour.
  • Full-time, Fixed Term Contract.
  • Opportunities for training and development.
  • A collaborative and inclusive work environment with a leading Canadian e-commerce giant.

    • Apply Now :

    If you're passionate about technology, customer service, and the world of e-commerce, seize this opportunity to kickstart your career with a Canadian multinational e-commerce powerhouse. Apply now and be a part of our dynamic team!

    Expected start date : 2024-07-15

    Job Types : Full-time, Fixed term contract

    Contract length : 9 months

    Pay : $19.23 per hour

    Expected hours : 40 per week

    Schedule :

  • 8-hour shift
  • Monday to Friday
  • Weekends as needed