front desk managerHoliday Inn Express & Suites Welland • Welland, ON, CA

No longer accepting applications

front desk manager

Holiday Inn Express & Suites Welland • Welland, ON, CA

30+ days ago

Job type

Permanent

Job description

Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 40 to 44 hours per week
Education:
Expérience:

Education

Bachelor's degree

Work setting

Rural area
Relocation costs covered by employer
Hotel, motel, resort
General office

Tasks

Develop and implement policies and procedures for daily operations
Recruit and hire staff
Supervise staff
Conduct performance reviews
Negotiate with suppliers for the provision of materials and supplies
Conduct training sessions
Negotiate with clients for the use of facilities
Perform front desk duties
Arrange for and oversee maintenance activities
Enforce policies and procedures
Address customers' complaints or concerns
Assist clients/guests with special needs
Establish work schedules
Manage events
Organize and maintain inventory
Co-ordinate, assign and review work
Requisition materials and supplies
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Perform same duties as workers supervised

Supervision

5-10 people
Staff in various areas of responsibility

Certificates, licences, memberships, and courses

First Aid Certificate
CPR Certificate

Computer and technology knowledge

MS Word
Mac OS
PeopleSoft
Quick Books
Central reservation system (CRS)
MS Access
MS Excel
MS Office
MS Outlook
MS PowerPoint
MS Windows
Google Drive

Specialization or experience

Specialized environmental skills and knowledge

Security and safety

Criminal record check

Transportation/travel information

Valid driver's licence

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Combination of sitting, standing, walking
Standing for extended periods
Large workload

Personal suitability

Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Initiative
Team player
Accurate
Interpersonal awareness
Dependability
Judgement
Organized

Screening questions

Are you authorized to work in Canada?
Are you available for shift or on-call work?
Are you available to start on the date listed in the job posting?
Are you willing to relocate for this position?
Do you have experience working in this field?
Do you have the required certifications listed in the job posting?

Employment terms options

Early morning
Evening
Shift

Experience

2 years to less than 3 years

Employment terms options

Flexible hours
Morning
Night
On call
Day
Weekend

Health benefits

Dental plan
Health care plan
Vision care benefits

Financial benefits

Life insurance
Mileage paid

Other benefits

Free parking available
Learning/training paid by employer
On-site amenities
Team building opportunities
Parking available

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Front desk manager • Welland, ON, CA

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