Customer Service Representative

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe responsible and sustainable way. We sit at the heart of the supply chain partnering with producers and customers to source make and deliver products that are vital for living. By providing customers with lifes essentials we enable businesses to grow communities to prosper and consumers to live well.

This position is in our Ag & Trading enterprise where we connect producers and users of grains and oilseeds around the globe through origination trading processing and distribution. We also offer a range of farmer services and risk management solutions.

Job Purpose and Impact

The Customer Service Representative I will support a moderate scale of customer service activities for a single site this role you will contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast as well as other databases related to shipments and inventory management.
• Inform customers about order status invoices contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision while escalating more complex issues to appropriate staff.

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Qualifications

Minimum Qualifications

Preferred Qualifications

Position Details

Location : Vegreville Alberta; Relocation assistance is not provided for this role

Schedule is typically 8 : 00am - 5 : 00pm with overtime during busy season

The business will not sponsor applicants for work visas for this position

At Cargill we put people first. As part of your overall rewards we offer a comprehensive benefit program including medical and / or other benefits dependent on the position offered and hours worked. Visit : to learn more (subject to certain collective bargaining agreements for Union positions)

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1