Bilingual Spanish Call Center Representative

Sydney, NS

Job Type

Full-Time & Part-Time

Position Overview

MCI is a leading tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across multiple industries worldwide.

Key Responsibilities

• Manage inbound and outbound calls in both Spanish and English.
• Provide clear and accurate communication across both languages.
• Assist customers with billing inquiries, account updates, and general support.
• Document customer interactions with precision and attention to detail.
• Escalate complex issues to the appropriate teams when necessary.
• Adhere to company policies and procedures during all customer interactions.
• Achieve daily and monthly performance targets.

Candidate Qualifications

Conditions of Employment

Must submit to drug screening. Job offers contingent on drug screening results.

Compensation & Benefits

Starting compensation is based on experience and includes a competitive benefits package :

Physical Requirements

This role is primarily office based. The employee will be seated and may occasionally stand and move about the office. Tasks include operating a computer, phone headset, copier, and printer. The employee may need to lift or move up to 40 pounds.

Reasonable Accommodation

MCI provides reasonable accommodations for qualified applicants or employees with a disability, unless it would cause undue hardship. Contact Human Resources for requests.

Diversity & Equality

MCI maintains a workplace free from discrimination and harassment. All employment decisions are based on merit and qualifications. MCI welcomes applicants of all backgrounds, protected classes, and is committed to fostering a diverse and inclusive environment.

To apply, complete the full application on our career page including all screening questions and a brief pre-employment test.

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