customer service agent

Education

• Bachelor's degree
• Engineering design
• Engineering technologies and engineering-related fields, other
• Business / commerce, general
• Business administration and management, general
• or equivalent experience

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Troubleshoot and resolve technical problems
• Issue tickets
• Communicate technical problems, processes and solutions
• Provide customer service
• Read blueprints and drawings

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Initiative
• Quick learner

Screening questions

• Are you authorized to work in Canada?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you live near the job location?
• Do you meet the language requirements listed in the job posting?

Experience

• 2 years to less than 3 years

Employment terms options

• Day

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance
• Maternity and parental benefits

Other benefits

• Free parking available
• Learning / training paid by employer
• Paid time off (volunteering or personal days)
• Parking available
• Travel insurance
• Wellness program