Quality Control Coordinator

Quality Control Coordinator – Bayshore HealthCare

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Job Summary

The Quality Control Coordinator, also referred to as Drug Safety Mailbox Administrator , reports to the Manager, Drug Safety and Pharmacovigilance Operations. The role primarily triages and manages the pharmacovigilance e‑mail inbox daily, ensuring timely and appropriate management of all communication received in the centralized PV mailbox. The incumbent represents the Patient Support Services Department, ensuring compliance with pharmacovigilance contractual obligations, Canadian adverse event reporting guidelines, good pharmacovigilance practices, and medical information practices.

Duties And Responsibilities

• Manage pharmacovigilance (PV) inbox and conduct follow‑ups as required.
• Help set guidelines for e‑mails as needed.
• Identify, triage, and route all incoming communications (internal and external) to appropriate team members per program / product assignment.
• Assess date of awareness and assign due date for all incoming drug safety reports.
• Assign safety cases to team members per program / product alignment.
• Review safety source documents and conduct follow‑up for additional information, filling gaps as necessary.
• Assist the Drug Safety and Medical Information (DSMI) team with CRM data entry as needed.
• Assist DSMI team with other pharmacovigilance‑related duties as needed.
• Support PV audit requests.
• Build excellent rapport with internal and external customers.
• Complete other departmental tasks as assigned.
• Maintain confidentiality of patient, client, and corporate information at all times.
• Maintain relevant knowledge of GDP, Health Canada GVP, and adverse event reporting guidelines, updating as required.
• Adhere to Bayshore’s policies and procedures.

Qualifications

Education

Experience

Other Skills And Abilities

Primary Location – ON – Markham

Seniority level – Entry level

Employment type – Full‑time

Job function – Quality Assurance

Industries – Hospitals and Health Care

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