Product Analyst (Application Support) (Bilingual)

Closing Date (MM / DD / YYYY) :

01 / 20 / 2026

Worker Type : Permanent

Language(s) Required :

Bilingual (English and French)

Term Duration (in months) :

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$81,005 - $109,595

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team :

Competitive total rewards packages : market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

Purpose-driven work : We build strong relationships, share knowledge and support the people who feed the world

Growth : Learning and development opportunities to help you thrive

Hybrid work options

How you’ll make an impact :

We’re looking for a collaborative analytical thinker who is passionate about client support to join our Application Support team. With your active listening, relationship-building and stakeholder engagement skills, you’ll facilitate solutions to support incident analysis and response. You’ll bring strong problem-solving and communication skills, combined with curiosity, adaptability, and a team-first mindset. Most importantly, you’ll embrace change, champion continuous improvement, and create impact.

You’ll be part of an Agile team, working closely with FCC employees, business partners, the Service Desk and Domains to identify and resolve incidents.

If you’re a detail-oriented team player who embraces change and enjoys facilitating solutions for end users, this could be the role for you!

What you'll do :

• Investigate and triage incidents reported by users / customers
• Guide users on application navigation
• Update troubleshooting documentation as part of our knowledge base and use this documentation in providing support
• Understand business needs, constraints and problems to identify solution options

What you'll bring to the team :

Required Qualifications

Preferred Qualifications

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here

At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups :

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at : -fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.