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Lead Technician, Electrical Bus

Lead Technician, Electrical Bus

Adecco CanadaOttawa, Ontario, Canada
13 days ago
Job type
  • Permanent
  • Full-time
Job description

Adecco is currently recruiting for a Lead Technician for a full-time permanent role in Ottawa, ON.

The Lead Technician will have the following responsibilities :

  • Support electric vehicle deployments.
  • Ensure customer satisfaction for vehicles in and out of warranty
  • Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing reports and evaluating failure data
  • Performing critical maintenance and repairs as needed and ensured service continuity.
  • You will also specialize in troubleshooting technical problems customers have with their product or service
  • Oversee activities of Service Technicians including troubleshooting, parts order, and part replacement
  • Investigate root cause and develop countermeasures for repeat failures
  • Analyze Mean Distance Between Failure data and issue reliability reports for the
  • customer
  • Support with fleet wide campaign activities
  • Visit customer and company garages regularly to work with local teams and ensure technical resources required for field repairs are available
  • Find viable commercial and technical solutions to ensure client satisfaction
  • Act as liaison with the internal teams to resolve customer issues
  • Be on-call during weekends and evenings
  • Safeguard organizational and personal information confidentially
  • Respect and enforce the policies, rules and values of the company.
  • Foster teamwork and improved communication

The Lead Technician must meet the following mandatory requirements :

  • Bachelor's degree in electrical, electrical technology, mechanical or electromechanical engineering, or other relevant professional experience
  • 5 to 10 years of hands on and technical experience in the automotive industry (Car, Trucks, Buses, etc..)
  • Familiar doing diagnostic with a J12939 CAN logger, recording and analyzing the date.
  • Ability to communicate globally across all levels of the organization, and with customers and other stakeholders.
  • Excellent analytical skills, strong customer focus and a positive attitude are key requirements.
  • Familiar with PLC programming and implementation (Siemens TIA Portal and Logo Controller, Beijer) is an asset.
  • Independence and resourcefulness, and confident and effective decision-maker
  • Strong facilitation and conflict resolution skills
  • Advanced knowledge of the Microsoft Office suite, specifically PowerPoint and Excel
  • Based on client site and frequent travel to suppliers and factory facilities.
  • Bilingualism (French - English) in speaking and writing is an important asset for
  • Communication in the multilingual environment of the client site and technical documentation

    • If you are interested in applying to our Lead Technician position, please submit your resume as soon as possible by clicking on the 'Apply with Adecco' button.

    CAB7616