Customer Success Manager
- Full-time
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges we should talk. HubSpots mission is to help millions of organizations grow better. Our team aims to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value satisfaction and renewal of the customer.
Our Customer Success Managers possess an unrivaled sense of autonomy ownership and dedication to helping each customer realize their value with HubSpot. Customer Success Managers have the opportunity to grow their careers through a focus on skill development and a performance-based role progression path.
Responsibilities:
Book of Business Management:
- Quickly grasp the core metrics and expectations of the role and execute against those metrics and leading indicators.
- Own and be held accountable for the customers post-sale experience.
- Formalize your book of business management creating action plans for risky customers while simultaneously identifying and realizing growth opportunities.
Customer Engagements:
- Engage multiple customers via phone calls scheduled and ad hoc daily to ensure they are maximizing the value from their investment in HubSpot.
- Monitor customer health and create risk mitigation plans where appropriate.
- Route the correct internal resources to address product- or functionality-related questions from customers.
- Identify and develop new opportunities for expanding customers investment and usage in HubSpots platform and service offerings.
Cross-Collaboration:
- Establish relationships with key customer stakeholders decision makers and various points of contact across multiple teams.
- Collaborate with other HubSpot teams internally and with leadership to promote adoption and secure customer renewals.
- Develop and share best practices with team members to promote a culture of continuous improvement and high-quality work for customer growth and satisfaction.
Experience and qualifications:
- Passion for Customer Success and owning the post-sale customer experience for 160 customers.Prior experience with owning and maintaining a book of business in a quota or retention-carrying role is a plus.
- Is obsessed with metrics and can quantify the impact of their day-to-day to business outcomes.
- Excellent written and verbal communication skills able to speak to customers about their health and product utilization over the phone on a daily basis.
- Demonstrated desire to learn about technology solutions and adapt to a rapidly changing customer segment. Knowledge of the HubSpot platform is a plus.
- Embraces challenges displays perseverance and has a track record of hitting ambitious performance targets.
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
HubSpot may use AI to help screen or assess candidates but all hiring decisions are always human. More information can be found here. By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Required Experience:
Manager
Key Skills
Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing
Employment Type : Full Time
Experience: years
Vacancy: 1
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